Conny Ramoroka
Polokwane
Summary
Dynamic Pharmacy professional with extensive experience at the Department of Health, excelling in customer service and team leadership. Proven track record in leading teams and enhancing patient outcomes through effective problem-solving and staff training. Committed to fostering a collaborative environment while managing inventory efficiently to optimize operations.A diligent Assistant Manager with proven success in optimizing workflows and enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Department of Health
2020-2022 In Thabazimbi Then Lebowakgomo Hospital
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized Pharmacy store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored orders,requisitions and receipts increasing accurate financial reporting, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer needs
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in training of new Pharmacist assistants to maintain adequate staffing levels.
- Enforced department's policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage for 24hours daily
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Pharmacist
Department of Health
Lebowakgomo, Mankweng, Polokwane Hospital
03.2006 - 12.2019
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with Pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging Pharmaceutical trends by attending conferences and completing continuing education courses.
- Reduced medication errors within the Pharmacy
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Enhanced Pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
- Conducted regular reviews of Pharmacy operations, identifying and addressing areas for improvement in workflow and patient service.
- Managed drug and supply inventories.
- Monitored ordering of Pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacist Intern
Department of Health
Chris Hani Baragwanath Hospital
01.2005 - 12.2005
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Shadowed senior pharmacy staff to learn proper procedures.
- Supported pharmacy team members by participating in continuing education programs and staying current on industry trends and standards.
Education
High School Senior Certificate - Matric
Letshega Malokwane Secondary School
Ga-Matlala12-2018
Bachelor of Pharmacy - Pharmacy
University of Limpopo
Turfloop12-2004
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Customer relations
- Task delegation
- Conflict resolution
- Financial management
Timeline
Assistant Manager
Department of Health
06.2022 - Current
Pharmacist
Department of Health
03.2006 - 12.2019
Pharmacist Intern
Department of Health
01.2005 - 12.2005
High School Senior Certificate - Matric
Letshega Malokwane Secondary School
Bachelor of Pharmacy - Pharmacy
University of Limpopo