Dinah Moela
Project Coordinator ,administrator And Secure Chat Advisor
Kempton park
Summary
I'm a skilled project coordinator and administrator who focused on maximizing team efficiency and productivity with proactive cross functional communication and organized approach, demonstrated performance record of accomplishing project on time. Detail-oriented and resourceful project coordinator and administrator offering my 2 years of FNB CONNECT experience. I adept at working with customers to manage expectations and cultivate productive relationships, hard-working, resourceful, and dedicated to team success.
Professional with high standards and results-driven approach, prepared for role as chat advisor. Skilled in effective communication, problem-solving, and customer support. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, empathy, and solutions-oriented mindset.
Professional in customer service and digital communication, bringing valuable experience in managing high-volume interactions. Known for effective problem resolution and maintaining high customer satisfaction. Collaborative team player, adaptive to changing environments, and skilled in delivering clear, concise responses.
Overview
5
5
years of professional experience
1
1
Certification
5
5
Languages
Work History
Connect Secure Chat Advisor
FNB
08.2025 - Current
- Managed multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
- Demonstrated versatility by assisting clients across diverse industries, adjusting communication style accordingly.
- Collaborated with team members to share knowledge, insights, and best practices for exceptional chat support.
- Enhanced customer satisfaction by addressing and resolving inquiries in an efficient manner.
- Received consistent positive feedback from customers, reflecting the high level of service and support provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Administrator
FNB CONNECT
06.2022 - 08.2025
- I was assisting FNB CONNECT customer with their queries and making sure they were assisted
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Doing all connect tier 2 back office admin by making sure that the customers are assisted with their connect product
- providing efficient and effective administration support to ensure smooth operations.
- Deliver high quality customer service by resolving issues.
- managing client communications via phone and email.
Project coordinator
FNB CONNECT
07.2021 - 06.2022
- Assisting PMO team with creating jira tickets, updating confluence, and creating project meetings for the PMO team. Creating work requests, Agendas, and doing roadmaps every month. making sure that the PMO team project is up to date on confluence.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained open communication by presenting regular updates on project status.
Education
NQF 5 - Project Management
Imsimbi institutions Training
11.2022
N6 - Human Resource Management
Ekurhuleni West College
12.2019
NQF level 4 - safety in society
South West Gauteng College
12.2014
Matric - undefined
Kgalema senior secondary
12.2010
Skills
Communication skills are both written and verbal
Certification
Recognition of excellence FNB connect administration
Interests
Gym, Watching tv, Reading books
References
- Petrol, Phillips, Project Manager, petro.debruyn@fnb.co.za, 27 0796303173
- Pearl, Matlhare, Team leader, Pearl.Matlhare@fnb.co.za, 27 827662904
Timeline
Connect Secure Chat Advisor
FNB
08.2025 - Current
Recognition of excellence FNB connect administration
03-2025
Administrator
FNB CONNECT
06.2022 - 08.2025
Project coordinator
FNB CONNECT
07.2021 - 06.2022
N6 - Human Resource Management
Ekurhuleni West College
NQF level 4 - safety in society
South West Gauteng College
Matric - undefined
Kgalema senior secondary
NQF 5 - Project Management
Imsimbi institutions Training