Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Hi, I’m

Boitumelo Phukubje

Merchant Services Advisor Secure Chat
9501 Houndshark Street Alberton,GP
Boitumelo Phukubje

Summary

I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
years of professional experience
1
Language

Work History

First National Bank

Merchant Services Advisor Secure Chat
11.2021 - Current

Job overview

  • I assist merchants with technical queries regarding faulty speed points, card transactions, error codes, placing orders for additional speed points upon merchant request and log calls for merchant closure and deinstallation. I assist with sending merchants settlement reports and tax invoices. I assist with logging calls for missing amounts / duplicate transactions and missing refunds to relevant departments. I verify processed refunds and settled transactions upon merchant’s request. I assist with billing discrepancy, uplifting suspended business accounts, merchant data change and logging collections enquiries and disputes.

Webhelp (Amazon Campaign)

Technical Support Associate
07.2021 - 11.2021

Job overview

  • I assist North American customers with troubleshooting Amazon fire tv, fire tv stick, fire tablets and kindles. I replace unresponsive devices, assist customers with returns and also assist with cancellation of subscriptions and issuing refunds into either gift cards or customers original payment method.
  • Reason for leaving: Contract ended

Innovation Group

Claims Administrator
10.2018 - 12.2019

Job overview

  • I prepared and updated North American property management reports on a periodic basis, worked with insurance adjusters estimates to find contractors, checked and verified all supporting documents, processed claims assignments and referrals, Invoiced claims at the end of the claim process. Assisted and supported clients regarding property dealing and assisted with in-house project management and provided effective administrative support.
  • Reason for leaving: Retrenchment

Innovation Group

Receptionist
06.2018 - 09.2018

Job overview

  • My role at the Reception was to greet clients and visitors with a positive and helpful attitude, assisting clients in finding their way around the office, announcing clients as necessary, helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs, answering phones in a professional manner, routing calls as necessary and provide excellent customer service.
  • Reason for leaving: I was a temporary Receptionist because I was facing possible retrenchment, however I got reinstated for another position within the company.

Conduent (Apple Campaign)

Technical Advisor
02.2017 - 12.2017

Job overview

  • I assisted United Kingdom clients with technical queries and ran diagnostics to determine software or hardware issues on their Apple devices.
  • Reason for leaving: Retrenchment

MTN (Quest)

Call Centre Agent
07.2015 - 01.2016

Job overview

  • I was assisting customer with technical queries, financial transaction and general information.
  • Reason for leaving: Contract ended

Bytes People Solution (Multi-choice)

Call Centre Agent
09.2014 - 02.2015

Job overview

  • I was assisting customer with technical queries, financial transaction and updating their personal details.
  • Reason for leaving: Contract ended

Education

Noordgesig Secondary School
Johannesburg, South Africa

High School Diploma
04.2001

University Overview

Future Banker
Online

NQF 5 National Certificate in Banking from Financial Services
04.2001

University Overview

Skills

Customer relationship

Interests

Reading novels, watching documentaries, community service and learning languages

References

References
  • Edith, Sehlangu, Supervisor, 076 082 6198, 010 493 3260, Conduent
  • Nthutu, Phala, HR, 011 790 5278, Innovation Group
  • Pearl, Mokoma, Team Leader, 082 971 4488, Amazon
  • Caroline, Mokoena, Operations Manager, 0670025078, First National Bank

Timeline

Merchant Services Advisor Secure Chat
First National Bank
11.2021 - Current
Technical Support Associate
Webhelp (Amazon Campaign)
07.2021 - 11.2021
Claims Administrator
Innovation Group
10.2018 - 12.2019
Receptionist
Innovation Group
06.2018 - 09.2018
Technical Advisor
Conduent (Apple Campaign)
02.2017 - 12.2017
Call Centre Agent
MTN (Quest)
07.2015 - 01.2016
Call Centre Agent
Bytes People Solution (Multi-choice)
09.2014 - 02.2015
Noordgesig Secondary School
High School Diploma
04.2001
Future Banker
NQF 5 National Certificate in Banking from Financial Services
04.2001

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Boitumelo PhukubjeMerchant Services Advisor Secure Chat