Dinah Mmatseleng Pege

• Drive a performance culture where staff perform at optimal levels of both productivity and service delivery.
• Ensure that targets are driven and met throughout.
• Fair and consistent application of company disciplinary procedures.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Assisted in recruitment to build team of top performers.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
• Reference: Manager- Somashan Govender0100032746/084593541

• Communicate all back door queries to principles and heat log.
• Capture all queries and complete all assigned heat logs.
• Follow up with transporters to ensure all booking customers receive their orders on confirmed booking slots.
• Extract reports from Toms to share with principles on all orders in the system for the period on a daily basis.
• Arrange cost for special deliveries if requested and share approvals accordingly with transporters and depots.
• Provided exceptional customer service by addressing concerns promptly and effectively.
• Ensure customer orders are delivered and collected on time.
• Provided exceptional customer service, resolving client inquiries quickly and professionally.

Reference: Team Leader- Tracy Nirmal:011776620621/0826523713

• Co-ordinate and monitor the timely delivery and collection of products.
• Adhere to all standards as laid down by OSHAC
• Follow guidelines as set out in the driver's manual and ensure that drivers adhere to rules and regulations.
• Determine availability of fleet and drivers
• Ensure that instructions to drivers are clearly communicated.
• Manage delays to minimize violations and delays.

• Improved delivery times by closely monitoring and prioritizing urgent orders.

• Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.

• Enhanced communication between departments to ensure seamless order management and fulfillment.

Reference: Team Leader- 0871580341/0664765786

• Analyze orders on origin and destination locations.
• Consolidate orders into loads.
• Determine the best way to move those loads.
• Lower transport and routing costs - thereby reducing delivery costs.
• Increase vehicle utilization.
• Assign orders and customers to routes.
• Manage, plan and utilize all internal resources to ensure maximum productivity.
• Ensure compliance with all legislative and site policies.
• Reduce operating costs through improved fleet utilization, reduce waiting time, reduce distance traveled, etc.
• Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.

Reference: Senior Planner-Raymond Baloyi: 0664765787