JUSTIN GABRIELS
Team Leader
Eersteriver
Summary
Dynamic team leader with over 15 years of experience in the financial services sector, specializing in outbound sales, personal loans, collections, and team performance management. Proven track record of driving revenue growth and enhancing operational efficiency while coaching high-performing teams to consistently exceed targets in regulated environments. Expertise in leadership, compliance, and strategic planning fosters a robust approach to achieving organizational goals and cultivating a culture of excellence. Committed to leveraging extensive industry knowledge to inspire teams and deliver exceptional results.
Overview
17
17
years of professional experience
2
2
Language
Work History
Team Leader (Outbound New Loans Department)
Sanlam Personal Loans
01.2015 - Current
- Lead and manage a team of consultants focused on outbound loan sales.
- Drive performance through daily coaching, KPI tracking, and structured feedback sessions.
- Manage underperforming agents through Performance Management Plans.
- Ensure strict compliance with financial regulations and company policies.
- Analyse sales reports and implement strategies to improve conversion rates.
- Maintain high team morale and productivity in a target-driven environment.
Collections Agent
Sanlam Personal Loans
01.2009 - 01.2015
- Managed high-volume debtor accounts and negotiated payment arrangements.
- Consistently achieved collection targets.
- Handled escalations and complex client queries.
- Maintained detailed account notes and ensured compliance with credit legislation.
Education
Matric - Bachelor's Pass
Progress College
Rondebosch01.2005
Skills
Team Leadership & Coaching
Sales & Revenue Growth
Performance Management Plans (PMP)
Credit & Lending Operations
Compliance & Risk Management
CRM Systems
Process Improvement & Reporting
Staff Training & Development
Team motivation
Teamwork and collaboration
Team supervision
People management
ADDITIONAL INFORMATION
- 15+ years’ experience in financial services
- Strong understanding of lending, credit risk, and customer lifecycle management
- Experienced in managing teams in high-pressure, target-driven environments
- Available for leadership, branch management, and regional management roles
Timeline
Team Leader (Outbound New Loans Department)
Sanlam Personal Loans
01.2015 - Current
Collections Agent
Sanlam Personal Loans
01.2009 - 01.2015
Matric - Bachelor's Pass
Progress College