Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Professional Development
Personal Information
Criminaloffence
References
Additional Experience
Timeline
Generic

Dimpho Moruri

Boksburg

Summary

Accomplished Quality Professional with over 20 years of experience, demonstrating substantial career growth in roles at SC Johnson & Son, Colgate-Palmolive, Tiger Brands, Merieux NutriSciences, and other companies. Currently serving as the Regional Quality Manager at SC Johnson & Son, responsible for overseeing quality management in Sub-Saharan Africa. Manages three manufacturing plants in RSA, Kenya, and Nigeria, as well as third-party manufacturers (3PM) and supplier partnerships. Key focus is ensuring compliance with legal and regulatory standards while fostering a strong quality culture within the organization. Recognized throughout career for reducing product recalls, improving turnaround times, implementing LIMS & Continuous Monitoring Systems, introducing rapid lab testing, reducing the cost of FG testing & storage, and maintaining ISO 9001, 22000, 17025, and SAHPRA certifications in various organizations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Regional Quality Manager

SC Johnson & Son
05.2021 - Current
  • Achieved ISO 9001 certification for SSA with zero major findings for 3 consecutive years
  • Reduced reportable quality incidents (Gen23s) and product recalls (GEN 28s) and consumer complaints by >80% across SSA plants and 3PMs
  • Currently leading the implementation of new quality standards and various automation projects in RSA, Kenya, and Nigeria Plants
  • Actively partnering with R&D, marketing, regulatory, engineering departments to ensure quality compliance for current NPD projects in SSA
  • Currently leading GMP audits and new supplier qualifications (SQA) in Nigeria plant and 3PMs for NPD projects
  • Maintaining ISO 9001 certification for all SSA sites, demonstrating commitment to industry-leading quality practices
  • Developing, implementing and maintaining quality and product safety policies and systems according to best practices and legislative requirements
  • Ensuring adherence to customer & product safety, legal, regulatory, and internal specifications across multiple sites, suppliers, contractors and contract manufacturers
  • Accountable for executing end to end (E2E) quality strategy and driving continual improvement to Quality and product safety KPIs across SSA
  • Analyzing and reporting quality results/KPI to the supply chain - locally, regionally and globally
  • Scheduling and leading regular management review meetings, providing quality control performance and effectiveness, mitigating risk, improving throughput to achieve customer requirements.

QA/QC Manager

Colgate-Palmolive SA
06.2019 - 04.2021
  • Received recognition for implementing paperless LIMS for quality department thereby improving reporting timelines and reducing manual document storage and destruction by 65%
  • Recognized for sustainability, savings & automation systems (YCMAD) for Global Microbiology & Analytical Labs
  • Managed quality assurance (QA) and control (QC) for Boksburg Plant, Suppliers and Contract Manufacturers
  • Established robust training programs for QA/QC and providing training to employees/laboratory staff on best practices in quality management, Coaching & Feedback principles, and the Competency Development Map for the laboratories (Microbiology, Analytical & Packaging)
  • Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly
  • Played a pivotal role in successful product launches (NPD) by ensuring stringent adherence to quality standards at every stage of development
  • Manage budget for the QC Labs (OPEX and CAPEX)
  • Ensure full qualification of laboratories equipment and capitalizations thereof
  • Managed write-offs of redundant/obsolete equipment and destruction of products - FG, RM (including micro-contaminated) as per procedure
  • Ensured that all projects/processes/improvements adhere to the change management
  • Drive MOC for the site.

QC Laboratories Manager

Colgate-Palmolive SA
04.2017 - 05.2019
  • Led the implementation of rapid testing for moisture analysis, thereby reducing the turnaround times of raw material testing from 26hrs to 30mins
  • Managed day-to-day operations of Microbiology, Analytical Chemistry & Packaging Labs
  • Established and managed a laboratory quality assurance system, covering method validation, equipment validation (DQ/IQ/OQ/PQ), analysts' qualification and equipment periodic maintenance/calibrations
  • Led and participated in corporate, Warehouse/3PL, contract manufacturers, and supplier audit programs locally and globally
  • Maintained and reported quality matrices for the Microbiology, Chemistry and Packaging laboratories to local and global quality and supply chain
  • Acted as the site SME and Led quality audits locally and globally for the Water systems, Cleaning & Sanitization, Microbiological and GMP Standards
  • Maintained QC labs expenditure and controlled overtime.

Plant Microbiologist & Microbiology Laboratory Manager

Colgate-Palmolive SA
05.2012 - 03.2017
  • Improved turnaround times for product release from 8 to 3 days by implementing rapid testing technologies (FG, WIP & Swabs) in microbiology lab
  • Reduced cost of FG storage at 3PLs (warehouses) by 40% and improved product availability to customers
  • Reduced number of 3PL (for FG storage) from 3 to 1
  • Implemented rapid environmental monitoring systems for CP Microbiology locally and globally
  • Managed day-to-day operations of the Microbiology Laboratory and ensured testing follows corporate methods, policies and good microbiological practices
  • Developed and implemented microbiological sampling and testing programs for various materials and environments, ensuring compliance with Microbiological Control Standards
  • Maintained Positive release and ensured that FG, RM and WIP, swabs, water and environmental monitoring samples are tested as per CP standards
  • Ensured that OOS products are not released and led proper investigations (RCA) and implemented effective CAPA to eliminate recurrences
  • Co-managed the Water & critical utilities, GMP and Cleaning & Sanitization programs with the Engineering and Supply chain in the plant
  • Trained & developed laboratory staff focusing on GMP, Micro awareness, Cleaning & Sanitization for plant floor personnel, using the principles of Coaching & Feedback and the Competency Development Map for Microbiology
  • Conducted GMP audits at plant, suppliers, and Contract manufacturers as per schedule
  • Implemented and led multidisciplinary task teams to investigate and enhance microbiological performance in the plant.

Acting Branch Operations Manager & Laboratory Manager

Microchem Lab Services
10.2010 - 04.2012
  • Led and achieved ISO 17025 accreditation for food laboratory and SAHPRA certification for pharmaceutical testing laboratory and at the Benoni branch (2010 & 2011, respectively)
  • Successfully validated and implemented rapid testing for VIDAS & TEMPO systems, thus increasing turnaround times of pathogen testing from 7 to 2 days
  • Oversaw day-to-day operations of the GP branch, including Food and Pharmaceutical laboratories, Hygiene Inspection and Customer Marketing departments, and test sample collections
  • Ensured adherence to correct procedures as per Quality Management Standard, SANAS and cGMP requirements
  • Maintained SANAS status (ISO 17025) for laboratory and served as SANAS Nominated Representative (NR) and SAHPRA responsible microbiologist for the branch
  • Provided technical advice and assistance to Hygiene Auditors regarding clients' needs and queries and conducted client hygiene audits as required and meet with clients & suppliers
  • Validated customer COA's (test results) before issuing to clients for the food laboratory (SANAS technical signatory & Pharmaceutical laboratory (SAHPRA Responsible Microbiologist)
  • Actively led the internal audit program, external audits (SAHPRA, SANAS, and Clients) and Quality Steering Committee to conduct Management Review
  • Ensured that pharmaceutical samples are tested according to USP, EP or BP protocols
  • Planned and executed validation of test methods for the Food & Pharmaceutical laboratories
  • Monitored corrective/preventative actions arising from audits, assessments, and failure investigations ensuring non recurrences of issues
  • Managed the initiation, update, distribution and retrieval of documents (SOP, WI, OPLs etc)
  • Client liaison with regard to testing, test results, queries, contract review
  • Ensured calibration of Laboratory equipment according to schedule and maintain records
  • Assisted the MD and Finance Directors with streamlining the efficiency of the Benoni Branch
  • Kept abreast the latest technical developments in the microbiological industry and related industries
  • Conducted assessments and provide recommendations of new technologies that may be beneficial to the business
  • Acted as the contact person for all international research and inter/intra-lab programs that the company participates in
  • Forged relationships with academic institutions in the Johannesburg area to recruit talented graduate staff
  • Recruited lab personnel when necessary & developed and trained laboratory personnel.

Education

M.Sc. - Applied Radiation Science & Technology

North West University
01.2004

Bachelor of Science (B.Sc.) Honors Degree - Microbiology

North West University
01.2001

Bachelor of Science (B.Sc.) Degree -

North West University
01.2000

Skills

  • ISO Standards (9001, 17025, 19011 & 22000)
  • Equipment Management
  • Method Validation
  • Microbiological Sampling and Testing
  • Quality Systems Management
  • Auditing and Compliance
  • Training and Development
  • SHE protocols and guidelines
  • Internal & External Lead Auditor
  • Compliance to standards
  • Budget planning & control
  • Customer & supplier relationships management
  • Team Management & Leadership
  • Multitasking
  • Can work independently and under pressure
  • Problem-solving & Root Cause Analysis
  • Take part in cost reduction initiatives across supply chain and developing CAPEX budgets related to product safety and quality improvements in the plant
  • Managing a diverse team of quality professionals, providing ongoing training, coaching and development to support career growth and enhance the department's overall capabilities
  • Overseeing partnerships with suppliers, 3PMs and managing consumer and customer complaints through root cause analysis tools (Fishbone, 5Y, Kaizen, FMEA etc)
  • Manage customer engagements and supplier relationships by
  • Reinforcing adherence to SHE and quality awareness in the lab and on plant floor
  • Driving excellence in quality and product Safety across all sites: Complaint management, NCR management and trending

Certification

  • ISO 19011:2018 - Internal and Supplier Auditor Course (2024)
  • ISO 22000:2018 - Fundamentals of Food Safety Management (2004)
  • ISO 19011:2018 - Lead Auditor Course (2024)
  • ISO 9001:2015 - Facilitation and Implementation (2021)
  • Enhanced Supplier Management (2013)
  • Internal Auditing Course (2014)
  • Cleaning & Sanitization Train-the-Trainer Course (2013)
  • General Instructor Training Course (2012)
  • Fundamentals of EOHS - Engineering course 116 (2012)

Languages

Setswana (Home Language)
English - Fluent
Sesotho - Fluent
Zulu - Good
Xhosa - Good
Afrikaans - Basic

Professional Development

  • 2023, Strategic Business Management, University of Cape Town
  • 2023, Operations Management Course, University of Cape Town
  • 2019, Supply Chain Management Course, University of Cape Town

Personal Information

  • Ethnicity: African
  • Health Status: Good health
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 10

Criminaloffence

None

References

Available upon Request.

Additional Experience

• Microbiology Laboratory Manager - Merieux NutriSciences Micro Laboratories (Midrand

Branch) (09/2009 – 09/2010)

• QC Labs Supervisor & Site Microbiologist - Tiger Brands Snacks, Treats & Beverages -

Roodekop (Oros) Plant (Led the 1st ISO 22000/HACCP certification for the plant) (02/2008 - 08/2009)

• Senior Microbiologist - Merieux NutriSciences Micro Laboratories: Cape Town & Midrand Branches (04/2006 – 01/2008)

• Research Scientist – Biophysics Department -iThemba LABS – Cape Town 01/2005 – 12/2005)

• Intern Medical Laboratory Technologist - National Health Laboratory Services (NHLS) Mafikeng Provincial Hospital (01/2002 – 12/2002)

Timeline

Regional Quality Manager

SC Johnson & Son
05.2021 - Current

QA/QC Manager

Colgate-Palmolive SA
06.2019 - 04.2021

QC Laboratories Manager

Colgate-Palmolive SA
04.2017 - 05.2019

Plant Microbiologist & Microbiology Laboratory Manager

Colgate-Palmolive SA
05.2012 - 03.2017

Acting Branch Operations Manager & Laboratory Manager

Microchem Lab Services
10.2010 - 04.2012

M.Sc. - Applied Radiation Science & Technology

North West University

Bachelor of Science (B.Sc.) Honors Degree - Microbiology

North West University

Bachelor of Science (B.Sc.) Degree -

North West University

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Dimpho Moruri