Dimpho Matlapeng
Creditor's Clerk
Johannesburg,Johannesburg
Summary
Dynamic professional with a proven track record at Motor Industry Bargaining Council, excelling in cash management and problem-solving. Enhanced client relationships through effective communication and streamlined processes, achieving a significant reduction in payment errors. Committed to quality management and continuous improvement, driving efficiency in accounts payable and customer service.
Overview
10
10
years of professional experience
Work History
Creditor's Clerk
Motor Industry Bargaining Council
- Facilitated dispute resolution by liaising with clients and internal departments, resulting in timely issue resolutions and improved client relationships.
- Reduced processing time for incoming payments by accurately allocating funds to appropriate accounts upon receipt.
- Enhanced communication with clients by establishing regular check-ins and updates, fostering strong relationships with creditors.
- Prepared detailed reports on account statuses for internal stakeholders, enabling informed decision-making regarding credit extensions or collections actions.
- Continuously sought opportunities for process improvements within the accounts payable department, driving increased efficiency and effectiveness across all tasks related to creditor management.
- Implemented an organized filing system for both physical and digital documents, streamlining access to critical information for the finance department.
- Improved client relations by promptly addressing and resolving inquiries, leading to higher satisfaction rates among creditors.
- Streamlined the invoicing process by implementing a digital filing system, increasing efficiency and reducing errors in documentation.
- Identified discrepancies in account balances through thorough reconciliation processes, resulting in improved accuracy of financial statements.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
Banking Customer Service Representative
Motor Industry Bargaining Council
Client Service Representative
Motor Industry Bargaining Council
12.2015 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma - Credit Management
Unisa
Johannesburg Skills
File maintenance
Cash management
Information security
Cash handling
Quality management
Administrative tasks
Handling payments
Problem-solving
Timeline
Client Service Representative
Motor Industry Bargaining Council
12.2015 - Current
Creditor's Clerk
Motor Industry Bargaining Council
Banking Customer Service Representative
Motor Industry Bargaining Council
High School Diploma - Credit Management
Unisa