Tafadzwa Tickey
Tourism And Hospitality
Johannesburg
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Creditor's Clerk
AZ Trading
Johannesburg
01.2022 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Created improved filing system to maintain secure client data.
Administrator
AZ Trading
Johannesburg
03.2020 - 12.2021
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Aided colleagues, managers and customers through regular communication and assistance.
- Maintained personnel records and updated internal databases to support document management.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Computerized office activities, maintained customer communications and tracked records through delivery.
Night Auditor
Cresta Hotels
Harare
01.2018 - 12.2020
- Entered and updated sensitive customer information during check-ins and room changes.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Apex with 100% accuracy.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reviewed daily financial statements and completed end-of-day paperwork in Apex with 100% accuracy.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Hotel Receptionist
Cresta Hotels
Harare
09.2016 - 12.2017
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered phone within three rings throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Chemhondoro High School
Murewa, Zimbabwe 01.2006 - 11.2011
Bachelor of Science - Tourism And Hospitality Management
University of Zimbabwe
Harare, Zimbabwe 08.2012 - 08.2016
Skills
Mail processing
Stocking and replenishing
File and database management
Bookkeeping
Point of sale operation
Product and service sales
Telephone etiquette
Financial report creation
General accounting
Database Management
Mail handling
Customer satisfaction
Relationship building
Cash Management
Cash Handling
Quality Management
Regulatory filings
SLA fulfillment
Budgeting
Customer service support
Financial statement analysis
Budgeting proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Creditor's Clerk
AZ Trading
01.2022 - Current
Administrator
AZ Trading
03.2020 - 12.2021
Night Auditor
Cresta Hotels
01.2018 - 12.2020
Hotel Receptionist
Cresta Hotels
09.2016 - 12.2017
Bachelor of Science - Tourism And Hospitality Management
University of Zimbabwe
08.2012 - 08.2016
High School Diploma -
Chemhondoro High School
01.2006 - 11.2011