Dimakatso Moureen Modungwe
Beauty Therapist
Pretoria
Summary
Dynamic Beauty Therapist with expertise in advanced facial treatments and skin analysis, honed at Black Opal. Proven track record in enhancing client satisfaction through personalized consultations and exceptional customer service. Skilled in appointment scheduling and upselling, fostering strong relationships that drive repeat business and loyalty.
Overview
10
10
years of professional experience
1
1
Language
Work History
Beauty Therapist
Black Opal,Orleans Gatineau & Nuxe
Pretoria
04.2019 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Educated clients on care processes and advised on further care and products.
Parts Counter Sales Person
Old Mutual
Pretoria
02.2023 - 05.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Consultant
Thapsdux Construction & Project
Pretoria
02.2015 - 05.2017
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Education
LLB (still Studying) Bachelor - Law
Unisa
Pretoria Skills
Nail treatments
Waxing and hair removal techniques
Lash and brow maintenance
Advanced facial treatments
Appointment scheduling
Sales and upselling
Waxing services
Makeup application proficiency
Spa treatment coordination
Skin analysis
Languages
Sepedi
Bilingual or Proficient (C2)
Timeline
Parts Counter Sales Person
Old Mutual
02.2023 - 05.2024
Beauty Therapist
Black Opal,Orleans Gatineau & Nuxe
04.2019 - Current
Consultant
Thapsdux Construction & Project
02.2015 - 05.2017
LLB (still Studying) Bachelor - Law
Unisa