DIMAKATSO SHABANGU
CREDIT CONTROLLER
Midrand,GP
Summary
Detail-focused professional with proven track record in data management and accuracy. Adept at streamlining data entry processes and ensuring high-quality results. Known for collaborative teamwork and adaptability in dynamic environments, offering strong analytical and organizational skills. Experienced with credit management, debt collection, and risk assessment. Utilizes analytical skills and effective communication to resolve outstanding debts. Knowledge of financial regulations and best practices in credit control.
Overview
14
14
years of professional experience
2
2
Certificates
5
5
Language
Work History
Data Capturing
BLACKEN COLLEGE
02.2012 - 11.2013
- Combining data on both software and hardcopy(flyers)
- Managing the directors Diary
- Capturing all registration details and fees.
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Scanned documents and saved in database to keep records of essential organizational information.
- Obtained scanned records and uploaded into database.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues.
- Followed data entry protocols, rules and regulations.
Credit Controller
MAFADI PROPERTIES MANAGEMENT
03.2024 - 01.2026
- Lease loading on MDA.
- Evaluate and review credit requests.
- Negotiating payment plans and updating notes on MDA.
- Resolve historical debts.
- Prebilling and arrears tracker.
- Reached out to customers to check on payments and convey options.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Improved cash flow by implementing efficient credit control policies and procedures.
Portfolio Assistant
MAFADI PROPERTIES MANAGEMENT
04.2023 - 02.2024
- Arranging the Portfolio Managers diary.
- Loading leases, billing the tenants, and arranging the tenancy as well as vacancy schedule on MDA.
- Vetting potential tenants using TPN.
- Provided exceptional client service through timely communication, personalized advice, and accurate reporting of portfolio progress.
- Assisted in the development of customized investment plans tailored to clients'' specific needs, goals, and risk tolerance levels.
- Assisted Portfolio Managers in preparing and delivering high-quality client presentations, showcasing investment strategies and portfolio performance results.
- Investigated and resolved inquiries with billing and invoicing.
- Developed strong relationships with key stakeholders including vendors, brokers, analysts, and peers within the industry to gather valuable insights into market trends.
Receptionist
MAFADI PROPERTIES MANAGEMENT
10.2021 - 03.2023
- Data capturing
- Troubleshoot switchboard phones.
- Promptly respond to inquiries and requests from clients and assisting with walk inns
- Managing stability of network and phones
- Making sure the office is well organized.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Assistant Teacher
MOLOANTOA PRIMARY SCHOOL
01.2020 - 12.2021
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
- Boosted classroom management skills, maintaining order and discipline among students.
Education
English, Setswana, Afrikaans, Biology, Economics, Business economics
Thuto Ke Maatla Combines School
Johannesburg12-2006
No Degree - Being A Professional Teacher, Contextual Studies, Exploring Adult Learning
University of South Africa
Johannesburg 04.2001 -
Communication skills, Management Principles
Pinnacle Business College
Johannesburg, South Africa01-2011
Skills
Data entry expertise
Document scanning
File management
Spreadsheet management
Recordkeeping skills
Deadline oriented
Accuracy and precision
Data management
Certification
2010-2011 Public Relations Diploma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Credit Controller
MAFADI PROPERTIES MANAGEMENT
03.2024 - 01.2026
Portfolio Assistant
MAFADI PROPERTIES MANAGEMENT
04.2023 - 02.2024
Receptionist
MAFADI PROPERTIES MANAGEMENT
10.2021 - 03.2023
Assistant Teacher
MOLOANTOA PRIMARY SCHOOL
01.2020 - 12.2021
Data Capturing
BLACKEN COLLEGE
02.2012 - 11.2013
No Degree - Being A Professional Teacher, Contextual Studies, Exploring Adult Learning
University of South Africa
04.2001 -
English, Setswana, Afrikaans, Biology, Economics, Business economics
Thuto Ke Maatla Combines School
Communication skills, Management Principles
Pinnacle Business College