Dikeledi Mzimba
Johannesburg
Summary
Regional administrator with over 7 years of experience managing complex administrative functions. Skilled in coordinating schedules, facilitating effective communication across teams, and optimising operational efficiency to support executive priorities. Seeking to utilise organisational and leadership capabilities to drive business growth.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Administrative Assistant
Smollan Sales & Marketing
03.2017 - 09.2026
- Organised executive and team calendars to maximise efficiency in scheduling and time management.
- Coordinated and administered comprehensive meeting schedules, managed customer and client data matrix, ensured asset management and compliance reporting accuracy, monitored driver behaviour and vehicle expenses, oversaw procurement and office organization standards, managed POS and facilitators, compiled and distributed weekly performance reports, handled contract store payments and reconciliations, facilitated travel arrangements, tracked short-dated inventory and returns, participated in regional sales meetings, maintained high service delivery standards, ensured effective communication across teams, and submitted precise promotional feedback to optimise sales and marketing operations.
- Facilitated interdepartmental meetings to improve collaborative efforts and information sharing.
- Coordinated logistics for company events and training sessions, ensuring seamless execution and participant engagement.
- Some of the tools I have used include, but are not limited to Sage, workforce management, Chrono desk, Google forms & TravelIT.
Service Consultant
Capitec bank
07.2015 - 04.2016
- Greeted clients professionally, delivered personalised financial services, processed new account openings and loan issuances, ensured compliance, maintained brand image, and exceeded sales targets by 15%.
- Provided customer support for banking products and services, resolving issues and enhancing customer satisfaction.
- Assisted clients with account inquiries and transaction processing, ensuring timely and accurate service delivery.
- Educated customers on digital banking tools and features offered by the bank.
Cashier Supervisor
Mr Price
01.2013 - 06.2015
- Supervised cashiers, ensuring efficient and accurate transaction processing while maintaining high customer service standards.
- Supervised cashier operations and casual staff, managed float pickups and cash-ups with SBV, maintained floor cleanliness, and executed store merchandising according to planogram standards, improving cash handling accuracy and operational efficiency.
- Trained new staff on cash handling procedures and customer service standards, facilitating smoother onboarding and consistency in service delivery.
- Monitored cash register operations for compliance with company policies.
Education
Marketing Certificate - true
Unisa
12-2027
High grade passed: Grade 12 -
New Dawn High School
12-2009
Introduction to Strategic Planning and Management -
National school of government
06-2026
Skills
- Meeting coordination
- Scheduling
- Vendor management
- Data analysis
- Stock tracking
- Cross-functional collaboration
- Customer service
- Organisational skills
- Multitasking
- Microsoft Office
- Business communication
- Communication skills
- Team collaboration
Languages
English
Advanced
C1
Afrikaans
Intermediate
B1
Custom
- Branden Pillay, Mr Price, (012) 656 9601
- Katlego Mosupye, Capitec Bank, 0744207902/ 012 548 2181
- Martin Farrell, Smollan Sales & Marketing, 0612181455
Timeline
Administrative Assistant
Smollan Sales & Marketing
03.2017 - 09.2026
Service Consultant
Capitec bank
07.2015 - 04.2016
Cashier Supervisor
Mr Price
01.2013 - 06.2015
Marketing Certificate - true
Unisa
High grade passed: Grade 12 -
New Dawn High School
Introduction to Strategic Planning and Management -
National school of government