Desmond Pietersen
Sales manager (Call centre)
Cape Town,WC
Summary
Experienced in operational management, consistently demonstrating the ability to drive efficient processes and optimize performance. Expertise lies in implementing strategies that align with organizational goals, fostering collaborative work environments, and adapting to dynamic settings. Proven track record of reliability ensures seamless team operations and successful goal achievement. Energetic and reliable professional with strong problem-solving abilities and excellent communication skills. Possesses solid understanding of regulatory compliance and report writing, coupled with proficiency in data management and analysis. Dedicated to leveraging these skills to contribute to organizational success and ensure efficient operations.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Senior Consultant(Customer Service Liason Officer)
3i Solutions
03.2024 - 09.2024
- Facilitated communication between store managers regarding alarm notifications.
- Communicated importance of alarm alerts to store managers.
- Technical Support Consultant -Placement of work orders and work tickets to technical support on behalf of store managers and owners
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Team leader and manager
Tyson Pty Ltd
05.2020 - 11.2023
- Actively participated as both a business partner and a shareholder.
- Enhanced customer acquisition and retention rates.
- Developed and executed comprehensive marketing strategies.
- Managed team operations successfully.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
General Manager
Sasol Petrol Station and Convenient Store Lusikisiki
04.2018 - 06.2020
- Handled cash management, banking activities, and monitoring of fuel levels.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Sales Consultant, Senior Advisor, Team leader
National Debt Advisors
07.2013 - 02.2017
- Implemented strategic debt solutions.
- Generated consistent sales by leveraging effective strategies.
- Provided expert guidance on strategic initiatives.
- Led sales team to achieve successful product recovery.
- Managed campaign activities for upselling insurance as an add-on for existing clientele.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Team Leader
ESSCOR FINANCIAL SOLUTIONS
04.2010 - 09.2013
- Streamlined sales processes for higher efficiency.
- Directed and guided sales team.
- Managed team operations effectively.
- Supervised operations of credit life insurance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Sales Consultant
Teleperformance
02.2008 - 12.2010
- Established and maintained operations for a UK-based call centre.
- Streamlined gas service delivery, achieving significant cost reductions.
- Delivered exceptional support to enhance client satisfaction.
- Increased sales through upselling to existing clientele.
- Streamlined processes for a UK-based customer service team.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Education
High School (matric) - Science
Bishop Lavis Senior Secondary School
Cape Town, ZA 01.1992 - 05.1996
Personal Information
Willing To Relocate: Anywhere
Timeline
Senior Consultant(Customer Service Liason Officer)
3i Solutions
03.2024 - 09.2024
Team leader and manager
Tyson Pty Ltd
05.2020 - 11.2023
General Manager
Sasol Petrol Station and Convenient Store Lusikisiki
04.2018 - 06.2020
Sales Consultant, Senior Advisor, Team leader
National Debt Advisors
07.2013 - 02.2017
Team Leader
ESSCOR FINANCIAL SOLUTIONS
04.2010 - 09.2013
Sales Consultant
Teleperformance
02.2008 - 12.2010
High School (matric) - Science
Bishop Lavis Senior Secondary School
01.1992 - 05.1996
Similar Profiles
Ashok Raj Ashok Raj null
Senior SAP S4 HANA Logistics Subject Matter Expert at Cognizant Technology Solutions LtdSenior SAP S4 HANA Logistics Subject Matter Expert at Cognizant Technology Solutions Ltd
Anubhau YadavAnubhau Yadav
Business Associate at 3i Business Solutions Pvt LtdBusiness Associate at 3i Business Solutions Pvt Ltd
Rohith Sai ChintakayalaRohith Sai Chintakayala
Executive – Finance & Accounting at 3i Infotech LtdExecutive – Finance & Accounting at 3i Infotech Ltd
OLIVER H. POHORILLEOLIVER H. POHORILLE
Senior 3D Designer at FreelanceSenior 3D Designer at Freelance
Morne OosthuizenMorne Oosthuizen
Senior Team Lead at Payfast by NetworkSenior Team Lead at Payfast by Network