Desiree S Jacobs
Operations Supervisor
Cape Town
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
27
27
years of professional experience
1
1
Language
Work History
Operations Supervisor
Aramex Logistics
09.2023 - Current
- Oversee the company vehicle fleet.
- Ensure all incidents and accidents are reported and submitted to Management and the Insurance department.
- CCTV footage viewing and investigations.
- Assist with overseeing building maintenance.
- Assist with deliveries when needed.
- Oversee the POD and undeliverable delivery department.
- Ensure that query parcels are logged in the system.
- Ensure all relevant business communications are communicated to the team daily.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
Operations Supervisor
DSV DISTRIBUTION
03.2018 - Current
- - Ensuring booking deliveries are completed daily( Ecommerce)
- - Retrieve daily stats for drivers & analyze report back to management
- - Assist with all queries
- - Coaching when needed
- - Monitor & report on overflow freight
- - Arranging replacement staff should staff be absent.
- - Route Assessments on agreed days with constructive feedback.
- - Ensure Query parcels are logged on Query logger/Blu Jay
- - Weekly reports on out of standard deliveries
- - Shift record keeping/monitor overtime
- - Oversee 5 departments C&D , Same days and Queries department, Radio Room& Debriefing
- - Initiate hearing when needed
Contact Center Representative
Prime Time Couriers
04.2023 - 09.2023
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Booking collections.
- Log outline collections with third-party agents.
- Follow up on queries and escalations.
Branch Manager
Fast & Furious Distribution
04.2017 - 11.2017
- - Overseeing Operations, CSD, Image & Debriefing departments
- - Retrieve Overview reports from Freight ware system analyze department stats
- - Follow up on Service failures & provide feedback
- - Ensure that all staff related issues are dealt with including scheduling of rosters and disciplines.
- - Shift monitoring, including OT cost and productivity.
- - Leave planning
- - Weekly reports on out of standard deliveries
- - Booking daily, weekly, and monthly production goals to ensure effective staffing and manpower utilization
Order Fulfillment: Account Manager -Courier
Takealot
08.2016 - 03.2017
- - Monitor the Couriers performance according to the stats
- - Retrieve and analyze the stats on daily basis
- - Monitor all outstanding deliveries & report back to management
- - Query all outstanding deliveries
- - Keep record of losses/claims report
- - Assist with courier queries/ follow ups
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Key Accounts Team Leader
01.2013 - 08.2016
- Duties
- - Monitor the agent’s performance according to the stats
- - Retrieve and analyze the stats for each agent daily
- - Monitor and analyze the stats for Reception on a daily base
Key Accounts Agent
Uti /DSV Distribution
11.2003 - 01.2013
- Job Outputs
- - Booking of collections, resolving client queries
- - Liaison between warehouse, clients and branches
- - Resolving damages, return parcels as well as unidentified parcels
- - Ensure that all daily duties are adhered to and that all freight are delivered in standard
- - Transit Analysis report – daily track & tracing shipments
- - Relieve for Reception (When needed)
- - Booking Genesis collection, follow up
- - Assist with COD & Data Capturing when needed
- - E-Commerce Queries, collections, tracking
Ackermans – Claremont
05.2000 - 08.2003
- Job Outputs
- - Shop Assistant
- - Cashier
- - Customer Liaisons
AMD Engineering
06.1998 - 04.2000
- Job Outputs
- - Reception
- - Administration- filing, faxing, emails
- - Invoicing, salaries
- - Keeping record of stock
Education
Matriculated -
Ned Doman High School
01.1997
Skills
Operations management
Customer relations
Performance monitoring
Staff supervision
References
- Melanie, du Plessis, 0832306366, 0100608306, Fast & Furious Distribution
- Jayson, Joubert, 0724317908, Takealot
- Karmiela, McFarlane, 0213802269, Dsv Distribution
- Leonie, Bekker, 0213802279, DSV Road Logistics- HR
- Nizaar, Daniels, 0216746501, 2, Ackermans
- Norman, Oliver, 0849198769, AMD Engineering
Training
- - Leadership Program (1-day course- UWC)
- - Customer Sense (DYNA)
- - High Performance Skills Development Program (Paladin) 3month course – passed
- - Health & Safety Representative
- - First Aider
- - Basic She Inspection, She Reps Legislation - NOSA
- - Fire fighter
- - IR Incapacity training completed (2- days course Internal)
- - IR Incapacity Misconduct training completed (3-day course Internal)
- - Incident Investigation – SKILLS training Centre
Timeline
Operations Supervisor
Aramex Logistics
09.2023 - Current
Contact Center Representative
Prime Time Couriers
04.2023 - 09.2023
Operations Supervisor
DSV DISTRIBUTION
03.2018 - Current
Branch Manager
Fast & Furious Distribution
04.2017 - 11.2017
Order Fulfillment: Account Manager -Courier
Takealot
08.2016 - 03.2017
Key Accounts Team Leader
01.2013 - 08.2016
Key Accounts Agent
Uti /DSV Distribution
11.2003 - 01.2013
Ackermans – Claremont
05.2000 - 08.2003
AMD Engineering
06.1998 - 04.2000
Matriculated -
Ned Doman High School
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