Summary
Overview
Work History
Education
Skills
Timeline
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Degratia  Pholose

Degratia Pholose

Branch Manager
Rustenburg

Summary

Driven Job Title with Number-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in Area of expertise. Objective Industry leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Job Title successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Results-driven Job Title experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Bank Branch Manager

Capitec Bank
Rustenburg
02.2010 - Current
  • Assessed employee performance and developed improvement plans.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Implemented service improvements to enhance sales cycle.
  • Resolved various issues impacting sales management and business operations.

Store Associate

Mr Price
Klerksdorp
03.2007 - 01.2010
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Located merchandise across various stores to address customer needs.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Worked with loss prevention in monitoring shopper behavior.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Degree - Bachelor of Business Administration

Regenesys Business
Sandton
02.2022 - Current

National Certificate In Banking - Banking And Financial Support Services

Chartall Business College
Online Studies
01.2015 - 12.2015

Skills

Relationship building and management

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Timeline

Degree - Bachelor of Business Administration

Regenesys Business
02.2022 - Current

National Certificate In Banking - Banking And Financial Support Services

Chartall Business College
01.2015 - 12.2015

Bank Branch Manager

Capitec Bank
02.2010 - Current

Store Associate

Mr Price
03.2007 - 01.2010
Degratia Pholose Branch Manager