Reuben Ramoroane
Standard Bank Branch Manager
Hazyview
Summary
Proactive Bank Manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Self-directed, adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bank Branch Manager
Standard Bank
01.2016 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identified partnership opportunities and established favorable business connections.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Examined customer loan applications for loan approvals and denials.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Boosted sales and customer loyalty through incentive programs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented service improvements to enhance sales cycle.
- Generated financial and operational reports to assist management with business strategy.
- Complied with regulatory guidelines and requirements.
- Resolved various issues impacting sales management and business operations.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Pro Active Sales Manager
Standard Bank
06.2010 - 08.2010
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Financial Advisor
Liberty Life
02.2009 - 11.2009
- Conferred with customers to assess market fluctuations and correct account problems.
- Prepared orders to orchestrate transfers, tracked transactions, and documented activities with detailed records.
- Input transfer data into system and manually updated accounting and certificate records.
- Processed and verified all new account applications and documents.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Education
No Degree - Advanced Diploma In Management Practice NQF 07
Henley Business School Limited
Gauteng 04.2001 -
No Degree - Advanced Certificate in Management Practice NQF06
Henley Business School Limited
Gauteng 04.2001 -
No Degree - National Certificate: Banking NQF05
Cornerstone
Mpumalanga 04.2001 -
No Degree - Regulatory Examination Certificate
Moonstone
Mpumalanga 04.2001 -
No Degree - Certificate in Banking NQF05
Institute Of Banker in South Africa
Gauteng 04.2001 -
No Degree - Certificate Banking Employment Preparation NQF04
Wits Technikon
Gauteng Doornfontein 04.2001 -
Skills
Relationship Building and Management
Risk Mitigation
Human Resources Knowledge
Branch Operations Management
Interviewing and Hiring
Performance Reviews
Financial Oversight
Relationship Building
Customer Service
Process Improvement
Cash Handling Expertise
Coaching and Mentoring
Market Research
Decision-Making
Verbal/Written Communication
Project Management
Risk Analysis
Information Management
Regulatory Compliance
Relationship Management
Conflict Resolution
Accomplishments
Managed to be promoted within the short period of time to become a leader of the people. Grown lots of leaders and businesses in branch banking. Established relationships across Mpumalanga region. Awarded three times as the best performer for the year. Awarded trip overseas for my best performance. Best improved customer satisfaction and employees satisfaction. Managed the branch financials of plus minus 150 millions. Managing high performance team in Mpumalanga region.
Affiliations
I am affiliated with the Institute of Bankers in South Africa, being a desgnation member from 2017.
Certification
Institute of Bankers LIB(SA)designation
Motor mechanic
I restore old cars and fix cars in general, that helps my to think differently and enjoy working with my hands.
Timeline
Institute of Bankers LIB(SA)designation
03-2017
Bank Branch Manager
Standard Bank
01.2016 - Current
Pro Active Sales Manager
Standard Bank
06.2010 - 08.2010
Financial Advisor
Liberty Life
02.2009 - 11.2009
No Degree - Advanced Diploma In Management Practice NQF 07
Henley Business School Limited
04.2001 -
No Degree - Advanced Certificate in Management Practice NQF06
Henley Business School Limited
04.2001 -
No Degree - National Certificate: Banking NQF05
Cornerstone
04.2001 -
No Degree - Regulatory Examination Certificate
Moonstone
04.2001 -
No Degree - Certificate in Banking NQF05
Institute Of Banker in South Africa
04.2001 -
No Degree - Certificate Banking Employment Preparation NQF04
Wits Technikon
04.2001 -