Debbie Rutgers
Administrator
Steenberg, Cape Town
Summary
As a dedicated Administrator, my primary focus is maintaining a warm client- centric environment while seamlessly executing all administrative responsibilities. I am committed to uphold high standards of customer service, maintaining accurate administrative records, and ensuring the efficient, daily operation of the branch.
Overview
1
1
Language
5
5
years of professional experience
Work History
Administrator
Nimble Group
2023.06 - Current
- Executed high-volume administrative tasks for debt review processing and compliance documentation, ensuring timely processing.
- Managed incoming calls and system updates while coordinating correspondence with external stakeholders to facilitate communication.
- Maintained accurate electronic records, adhering to organizational and statutory timelines for compliance.
Administrative Clerk / Query Specialist
Esscor Financial Solutions
2022.02 - 2023.05
- Managed proposals and Certificate of Balance processing.
- Investigate and resolved NCR complaints and client queries efficiently.
- Ensured high data accuracy and filing standards across all client files.
Education
Service SETA - National Certificate - Contact Centre And Business
Contact Centre And Business Process Outsourcing Support
Cape Town, South Africa 2001.04 -
National Senior Certificate - undefined
Beaufort West Secondary School
2008-01
Skills
Administrative Operations: Document Filing & Records Management, Database Updates, Query Processing, Workflow Optimization
Compliance & Legal Documentation: NCR Complaint Handling
Customer service
MS office
Documentation and reporting
Decision-making
Personable and approachable
Time management
Attention to detail
Recordkeeping and file management
Hiking
In my spare time I love Hiking in nature to clear and refresh my mind.
Timeline
Administrator
Nimble Group
2023.06 - Current
Administrative Clerk / Query Specialist
Esscor Financial Solutions
2022.02 - 2023.05
Service SETA - National Certificate - Contact Centre And Business
Contact Centre And Business Process Outsourcing Support
2001.04 -
National Senior Certificate - undefined
Beaufort West Secondary School