David Hawes
Milnerton Cape Town
Summary
Results-driven Technical Coordinator with strengths in project management and financial oversight. Drives productivity improvements and enhances revenue collection through strategic planning and effective resource management. Champions customer service excellence and governance, ensuring alignment with corporate standards and operational objectives.
Overview
2
2
Languages
38
38
years of professional experience
Work History
Technical Co-Ordinator Revenue Protection
Revenue Protection City of Cape Town
Cape Town, Western Cape
01.2021 - Current
- Due to the Business Improvement Plan, I was moved from Vending to The Revenue Protection Technical Section as the Technical Coordinator.
- Instructions given were to business improve productivity, financial integrity, strategic thinking, morale, governance and improve customer service delivery.
- Project management and Capital Budget implementation and controls
- Staff productivity, utilization and resource controls
- Executed financial management processes and established controls for budget oversight..
- Management of customer service delivery, education and customer satisfaction.
- Managed procurement processes, tenders, and operating budgets to ensure compliance and efficiency..
- Statistical analysis, strategic direction and policy forming and forward planning of Revenue Protection operational requirements and vision and objectives.
- Drafting short term and long term goals in line with new trends, technologies and legislation.
- Managing the Adjustment Database, productivity and data integrity.
- Management implemented further business improvements by transferring the Adjustment Section to my oversight after the successful transition of the Revenue Protection Technical Section.
- Achievements have been implementing contractors within the RP environment with tenders, increased contravention notice collections from R30 000 000 to R52 000 000, improved debt collection for accounts in arrears by collecting annually R120 000 000 following conversions from post-paid meters to prepaid meters, reduction in outstanding notifications from R20 000 to 4 500, successfully implemented the Senior Artisan advancement process in the technical environment, increased revenue collection of account adjustments from R74 000 000 to R249 000 000 annually with a reduction in backlogs of adjustment accounts from 12 000 outstanding to 2100, successful KRN project bring in lost revenue totalling R540 000 000, proper governance with valid documentation in place and improved service delivery, transparency and customer interaction following newly introduced polices and procedures in line with corporate standards.
Administrative Assistant/Senior
Revenue Protection City of Cape Town
Cape Town, Western Cape
01.1989 - Current
- Adjusted accounts for tampered and defective meters during customer reconciliations.
- Handled technical and financial customer enquiries about fines and meter adjustments.
- Drafted and signed formal correspondence for timely, accurate responses.
- Supervised and controlled admin staff to maintain day-to-day workflow.
- Investigated low purchase reports and requested supporting investigations where needed.
- Implemented computerised systems within the branch to improve recording accuracy.
- Issued summonses and drafted reports supporting court cases.
- Met prosecutors and legal advisors regarding planned court actions.
- Drafted council reports and submitted items for approval decisions.
Principal/Chief Admin Assistant/ Co-ordinator
Vending Department City of Cape Town
Cape Town, Western Cape
01.1998 - 01.2020
- Managed administration, procurement, service providers’, financial integration, policy and procedure alignment with corporate bylaws and policies.
- Integrated vending system financial processes with City of Cape Town financial systems introduction of SAP.
- Project managed the advertising of the tender, tender award and implementation of the single on-line Vending system within the Unicity bring all stand-alone systems under one new system.
- Project managed all future upgrades of the Vending system.
- Improved the collection of electricity debt via the prepayment vending system and introduced the collection of Corporate debt collections.
- Oversaw the Capital and Operating budgets together with the project management implementation and execution within the City's project management system.
- Managed all procurement, including tenders, within the prepayment environment.
- Implemented prepayment vending section strategy within electricity environment and drove rollout execution.
- Delivered first online prepayment vending system introduction from DOS baseline.
- Launched first super vendor concept and enabled Vending-to-SAP integration.
- Managed all staff and staff establishment within prepayment environment.
- Drafted and implemented prepayment environment policies and procedure documents.
- Approved and balanced financial transactions within the Vending environment daily/weekly/monthly.
- Oversaw procurement of equipment and services and managed resulting contracts.
- Handled data management and integration across Vending environment and SAP.
- Managed toll-free customer call centre and delivered first-line response for meters.
- Aligned and implemented prepayment vending strategies with corporate vision and policies.
- Drive service delivery strategy to ensure a high level of customer satisfaction with increased staff productivity and customer education.
- Facilitated interactions with internal and external stakeholders to improve collaboration. internal and external stakeholders with the ERM Branch and outside.
- Drafting reports on statistics, assessing current practices and information to plan for the future and align direction with current requirements and trends.
Education
Bachelor of Business Administration - BCOMM Financial Management
Unisa
On-line01-2022
Certificate of Higher Education - National School of Governance Bid Committee Training
Pseta
Cape Town, WC01-2020
GCSEs - Matric
Fish Hoek High School
Fish Hoek, WC01-1986
Skills
- Project management
- Financial management
- Procurement management
- Strategic planning
- Data integrity
- Resource allocation
- Policy formation
- Risk assessment
- Technical coordination
- Service delivery enhancement
- Revenue optimisation
- Performance improvement
- Stakeholder engagement
- Staff supervision
- Technical support management
- User support strategies
- Team Leadership
Languages
English
Proficient
C2
Afrikaans
Advanced
C1
Interests
- Outdoor activities like surfing, fishing, boating
- Travelling
- Sports
ID Number
- 6809275139085
Timeline
Technical Co-Ordinator Revenue Protection
Revenue Protection City of Cape Town
01.2021 - Current
Principal/Chief Admin Assistant/ Co-ordinator
Vending Department City of Cape Town
01.1998 - 01.2020
Administrative Assistant/Senior
Revenue Protection City of Cape Town
01.1989 - Current
Bachelor of Business Administration - BCOMM Financial Management
Unisa
Certificate of Higher Education - National School of Governance Bid Committee Training
Pseta
GCSEs - Matric
Fish Hoek High School