Manyoga Johannes Senyatsi

• Administration officer: Revenue and Customer Care Management, Polokwane Local Municipality, 12/2017, 02/2021, Administer the diary, plan daily tasks, and ensure alignment with the corporate calendar., Manage records per the National Archives Act and safeguard classified documents., Operate office equipment and utilize automation for filing, retrieving, and tracking documents., Maintain and update the SBU calendar and coordinate appointments for the revenue executive team., Provide comprehensive administrative support during meetings and manage travel arrangements., Monitor incoming and outgoing documents and handle sensitive correspondence according to policy., Track attendance, record leave, and review relevant legislation to ensure compliance., Manage document processing, monitor consumer inquiries, and oversee debt transactions on the prepaid system., Facilitate field audits, collect consumer information, and coordinate with vendors regarding pre-paid services., Handle client inquiries and maintain a register for complaints., Assist with the appointment of temporary staff, manage overtime calculations, and submit invoices., Collaborate with the Revenue Executive Committee to achieve revenue objectives and optimize SBU processes.
• Secretary to the Directorate, Department of Justice and Constitutional Development, 02/2013, 11/2017, Provide administrative and secretarial support, ensuring office efficiency and compliance with regulations., Managing correspondence, schedules, and record., Conducting audits to ensure compliance., Facilitating communication among stakeholders., Organizing travel arrangements and document preparation., Maintaining confidentiality and data protection., Utilizing office automation technologies., Coordinating daily tasks, meetings, and events., Researching and compiling relevant information and supporting strategic planning and supply chain management.
• Internship Records Management, Department of Rural Development & Land Reform, 04/2011, 03/2012, Provide support services for records management and administration in adherence to the National Archives and Record Services Act., Maintain accurate and current records, deliver administrative support, and facilitate effective communication among stakeholders., Operate office equipment such as fax machines and photocopiers., Compile and type reports and general correspondence., Offer client services, address complaints and inquiries, and seek out relevant information for the office.
• Experiential Training, Department of Economic Development, Environment & Tourism, 01/2009, 12/2009, Training in Render administrative & receptionist support services., Render Records Management support services., Render supply chain and asset management support services., Render Human Resources management support services., Performing any other duties that may be assigned by the Manager.

• Computer Literacy Certificate, TUT, 12/2005
• Public Service Induction Programme, PALAMA, 12/2011
• Records Management Internship Programme, DRDLR, 12/2012
• Executive Personal Assistant Course, Nero Training Consultants CC (NTC), 12/2012
• Records Management Programme, Metrofile Training Academy (MTA), 12/2012
• Business Writing Series & Reports writing, Peakford Management Consultant, 12/2015
• Excel Training Programme, DOJCD (Justice College), 12/2017
• Service Excellent training Programme, Justice College, 12/2016
• Service Delivery Improvement Programme, Justice College, 12/2016
• Introduction to Financial Management and Budgeting Certificate, National School of Government, 12/2022
• Ethics in the Public Service Certificate, National School of Government, 12/2022
• Introduction to Strategic Planning and Management, National School of Government, 12/2022
• Writing for Government: Basic Writing Skills, National School of Government, 12/2022

• ID Number: 8309036045083
• License: Code 10 (C1)
• Gender: Male
• Nationality: South African

• Computer Literacy Certificate, TUT, 12/2005
• Public Service Induction Programme, PALAMA, 12/2011
• Records Management Internship Programme, DRDLR, 12/2012
• Executive Personal Assistant Course, Nero Training Consultants CC (NTC), 12/2012
• Records Management Programme, Metrofile Training Academy (MTA), 12/2012
• Business Writing Series & Reports writing, Peakford Management Consultant, 12/2015
• Excel Training Programme, DOJCD (Justice College), 12/2017
• Service Excellent training Programme, Justice College, 12/2016
• Service Delivery Improvement Programme, Justice College, 12/2016
• Introduction to Financial Management and Budgeting Certificate, National School of Government, 12/2022
• Ethics in the Public Service Certificate, National School of Government, 12/2022
• Introduction to Strategic Planning and Management, National School of Government, 12/2022
• Writing for Government: Basic Writing Skills, National School of Government, 12/2022

• ID Number: 8309036045083
• License: Code 10 (C1)
• Gender: Male
• Nationality: South African

Revenue and customer care services and public administration services

I am actively seeking an opportunity to contribute my skills and experience to the position you have advertised. With a solid background in the public sector and a proven track record of working with high-performing teams, I have honed my ability to drive performance growth and enhance service delivery efficiency in the local government sector. My tenure with Polokwane Local Municipality as an Administrative officer and Chief RPU within the Revenue and Customer Care Management section has enabled me to significantly improve Revenue Protection, Revenue support services, and the coordination of SBU administration services in alignment with performance objectives.

Throughout my professional journey at Polokwane Local Municipality, I have achieved notable milestones, including fostering strong collaboration and engagement with both internal and external stakeholders. My strategic initiatives have led to a measurable reduction in customer complaints and waiting times, even while managing the complexities of working across multiple finance subsections (Revenue and Customer Care-BTO). In doing so, I have consistently upheld exceptional customer service standards that align with the municipality's strategic objectives.

I am eager to bring my strategic leadership skills and expertise to this position, leveraging my ability to drive innovation, improve operational efficiency, and enhance service delivery. I am confident that my proactive approach to exceeding expectations will enable me to deliver high-quality outcomes, build strong stakeholder relationships, and contribute to the organization's growth. My focus on customer-centric strategies will add significant value to your team.

I am confident that I am a strong candidate for this role. My resume is attached, providing further details on my qualifications and experience. I look forward to the opportunity to discuss how my skills and experience align with the needs of your organization.

I have achieved notable milestones, including fostering strong collaboration and engagement with both internal and external stakeholders

• Revenue and customer care services and public administration services