Davashni Naicker
E-commerce Supply Chain Specialist
Johannesburg
Summary
Supply Chain professional with strong focus on optimizing logistics and inventory management. Proven ability to drive efficiency through strategic planning and operational improvements. Known for fostering collaboration within teams and adapting to evolving business needs. Skilled in procurement, vendor relations, and data analysis, ensuring seamless supply chain operations and impactful results.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
E-commerce Supply Chain Specialist
Core Group - Apple Reseller Program
06.2024 - Current
- Oversee the online order management process, to ensure that all tasks are completed accurately and efficiently.
- Monitor incoming orders through various online platforms and ensure that they are processed in a timely manner.
- Review order details for accuracy and completeness, addressing any discrepancies or issues as needed.
- Coordinate with warehouse and logistics teams to ensure timely fulfillment and delivery of orders.
- Communicate with customers regarding order status, delivery updates, and any issues or delays that may arise.
- Analyze order data and performance metrics to identify opportunities for process improvement and optimization.
- Develop and implement standard operating procedures (SOPs) for online order management, ensuring consistency and efficiency across the team.
- Train new team members on order management processes and procedures.
- Handle escalated customer inquiries or complaints related to online orders, resolving issues promptly and effectively.
- Stay up-to-date on industry trends and best practices in online order management, incorporating new tools and technologies as appropriate.
Demand Planner
Core Group - iStore
03.2021 - 06.2024
- As a demand planner for iStore supply chain my role included the below:
- Customise to order (CTO)- The management of the customise /configure to order process, this process enabled customers to personalise their Apple devices
- This process entailed, sending out quotes and placing orders
- MTN - My other responsibilities included the daily buying of stock allocations for the MTN network, this included iPhones, Sim cards and Routers
- I was also tasked with the daily reporting and ordering for the MTN network for iStore
- Waitlist management-My role in waitlist management was to allocate NPI stock to waitlist customers and reduce the waitlist count across all lines of business
- IStore Africa and Mass retail-Apart from my role as a planner, I was tasked with daily stock transfers for iStore Africa, iStore education and the online store
- Recalls and open box reshuffles of stock to best selling stores
- Demo devices and planograms-I also upheld the position of ordering all demo or planogram stock for all NPI launches, store upgrades and new store openings
- Developing relationships with stores, the warehouse, core buyers and customers
- Stock reduction solutions for stores and the warehouse
- Allocating and prioritisation of stock Apple stock to VIP customers
- Capex stock movements
- Online order requests for Click and Collect orders
- Managing my line of business or category for apple accessories which included Apple TV, beats and AirPods
- Opening of new stores and the promotional planning for the store openings
Demand Planner
Pick n Pay
05.2019 - 10.2020
- As a demand planner for the general merchandise division, my role included the demand planning of several categories that including stationery, toys, home ware, cleaning, baby, and linen
- I was tasked with the below responsibilities for my respective categories:
- Analyse daily roster ordering for vendors
- Ensuring stock availability in the DC and help mitigate any supply chain gaps through demand adjustments
- Conducting a root cause analysis for respective categories, looking at supply chain problems and possible solutions
- Checks stock levels during promotions ensuring that there is ample stock in the DC for push replenishment to stores
- Examine the movement of stock to spot trends, make deductions and generate solution
- Communicates vendor issues to higher level management, monitors strike rates and other vendor related issues
- Addresses demand related queries in a timely manner
- Actions checks on master data
- Fostering and maintaining relationships with buyers, suppliers and other relevant personnel in the supply chain
- Generate orders against price increases
- Escalate issues or anomalies to relevant personnel
- Source, analyse and integrate multiple data sources into a meaningful report
- Sets and maintains new vendor and new store set -up for replenishment
- Sets and maintains forecast for new sites and vendors across articles
- Ensures order proposal reflects special events
- Submits orders Runs and analyses supply chain report
- Captures allocations
- Replaces orders for out of stock
- Identifies ongoing / continuous non achievement of KPI's by site
- Creates allocations for confirmed dormant stock as well as promotions
Reporting Inventory Administrator
Pick n Pay
02.2019 - 04.2019
- My responsibilities as a reporting administrator for inventory were report generation based
- I was tasked with the generation of the below reports on a national level for the Pick n Pay Longmeadow Distribution Centre for both perishables and groceries
- Some of the reports included the below:
- Productivity performance reports
- National SLED reports
- Time weekly keeping reports
- Financial reports for perishables and groceries
- Weekly rosters
- Operational checklists
- High level tracker reports
- Dc capacity reports
- Vendor returns
- One on One Personnel file maintenance
- Huddles reporting for promotional lines
Supply Chain & Logistics Graduate
Pick n Pay
02.2018 - 01.2019
- I started out my career as a supply chain and logistics graduate for the second largest retailer in South Africa
- Part of my development was to focus on all facets of the Pick n Pay supply chain and detail that goes into retail
- My training included a holistic experience of the Pick n Pay supply chain, my rotation included operations management, inventory, inbound, outbound, claims, finance, as well as logistics
- Apart from my considerable hands-on experience, the company also provided the below training, into other aspects of the retail, which I completed with an average of 73%
- Graduate programme results: Store operations workbook 76%, Store operations report 68%, Customer competitor presentations 75%, Supply chain workbook 77%, Supplier relations presentation 65%, Retail finance business case 77%, Merchandise planning 87%, Category plan presentation 80%
Education
Matric -
Umzinto Secondary School
01.2009 - 01.2013
Bachelor of Commerce - Marketing & Supply Chain Management
University of KwaZulu Natal
01.2014 - 01.2017
Postgraduate diploma - management
Mancosa
Masters in Business Administration - undefined
Mancosa
01.2024 - 01.2025
Computerpackages
- Microsoft Outlook (Email)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- SAP (EWM and ERP)
- Power BI
- Enterprise Planning (EP)
- Syspro
- Firefox Reporting
- Sales force
- Google sheets
Competenciesandskills
- Excellent communication skills (written and verbal)
- Can undertake leadership roles (work in a team or independently)
- Ability to work accurately under pressure
- Excellent problem solving skills
- Time Management
- Good planning and organising skills
- Ability to maintain confidentiality
- Punctual and Innovative
- Ability to deal with high level officials
- Analytical Thinking
- Business minded and ability to communicate at all levels
- Ability to control Quality & Standards
- Ability to work in unstructured, fast paced environment
- Ability to make good judgement
- Flexible or adaptable- quick to change
- Project management
- Data mining and analysis
- Accountable and able to take responsibility
Timeline
E-commerce Supply Chain Specialist
Core Group - Apple Reseller Program
06.2024 - Current
Masters in Business Administration - undefined
Mancosa
01.2024 - 01.2025
Demand Planner
Core Group - iStore
03.2021 - 06.2024
Demand Planner
Pick n Pay
05.2019 - 10.2020
Reporting Inventory Administrator
Pick n Pay
02.2019 - 04.2019
Supply Chain & Logistics Graduate
Pick n Pay
02.2018 - 01.2019
Bachelor of Commerce - Marketing & Supply Chain Management
University of KwaZulu Natal
01.2014 - 01.2017
Matric -
Umzinto Secondary School
01.2009 - 01.2013
Postgraduate diploma - management
Mancosa
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