Daniel Gontse Maphike
Mamelodi East, Pretoria
Summary
Experienced in telemarketing, debt collecting, and call center operations. Punctual, reliable, and hardworking professional who thrives under pressure. Team player who is always open to new challenges and strives to contribute to workplace success. Career objective is to implement improvements in administrative systems to enhance organization efficiency. Excels in creating comprehensive reports and executing marketing and communication tasks with a keen eye for detail and a commitment to accuracy. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Exceptional customer service abilities. Personable and fast learner who is committed to continuous, self-directed learning.
Overview
14
14
years of professional experience
Work History
Debt Collection Agent
Alliance Call Center Services
01.2022 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Admin Manager
Rainbow Logistics
01.2020 - 01.2022
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Met department budgets by monitoring and reporting on office expenses.
- Verified customer information for orderly, up-to-date online systems.
Debt Collections Agent
Ver-tex Solutions
01.2018 - 01.2019
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Menswear Specialist
Woolworths
01.2016 - 01.2018
- Displayed and organized products in store to help customers locate products easily.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Operated cash register to complete cash, check and credit card transactions.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Prioritized helping customers over completing other routine tasks in store.
Sales Assistant
Due South
01.2015 - 01.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Outreach / Crime Prevention Worker
National Youth Development Outreach
01.2011 - 01.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Worked fast to complete tasks and meet daily deadlines.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Certificate - Call Centre Training
Benny Recruitment & Training (Pty)
Pretoria Matric -
Vlakfontein technical high school
Pretoria2011
Skills
- Fair debt practices
- Credit adjustments
- Account Auditing
- Collections processing
- Delinquent account management
- Financial Reporting
- Staff Development
- Customer research
Languages
Sotho
Bilingual or Proficient (C2)
English
Advanced (C1)
Zulu
Intermediate (B1)
Timeline
Debt Collection Agent
Alliance Call Center Services
01.2022 - Current
Admin Manager
Rainbow Logistics
01.2020 - 01.2022
Debt Collections Agent
Ver-tex Solutions
01.2018 - 01.2019
Menswear Specialist
Woolworths
01.2016 - 01.2018
Sales Assistant
Due South
01.2015 - 01.2016
Outreach / Crime Prevention Worker
National Youth Development Outreach
01.2011 - 01.2013
Certificate - Call Centre Training
Benny Recruitment & Training (Pty)
Matric -
Vlakfontein technical high school
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