CRYSTAL LERATO MODISE
Johannesburg
Summary
Experienced Healthcare Administrator with over 8 years in medical practice management and patient coordination. Expertise in mental health and addiction recovery, supporting clinical operations and coordinating multidisciplinary teams. Committed to enhancing healthcare delivery through effective management of sensitive patient information and streamlined processes.
Overview
12
12
years of professional experience
Work History
Medical Administrative Specialist / Operations Coordinator
Dr Motakef’s ENT Practice
01.2021 - Current
- Coordinated patient care pathways including appointments, procedures, referrals, and follow-ups
- Managed daily operations, workflows, and administrative systems within a specialist ENT practice
- Liaised with hospitals, laboratories, suppliers, and healthcare professionals to support patient care
- Handled billing, invoicing, medical aid claims, and patient account administration
- Maintained accurate patient records in line with confidentiality and data protection standards
- Supported operational efficiency by resolving issues and improving workflow processes
Medical Administrative Specialist / Operations Coordinator
Changes Addiction Rehabilitation Centre
01.2018 - 01.2021
- Managed patient billing, reporting, and clinical administration within a rehabilitation setting
- Maintained accurate and confidential patient and treatment records
- Supported multidisciplinary teams to ensure continuity of care for patients in addiction recovery
- Coordinated communication between clinical staff, patients, and external stakeholders
- Gained exposure to mental health care and substance use treatment frameworks
Medical Administrative Specialist / Operations Coordinator
ARCA
01.2017 - 01.2018
- Provided front-office and administrative support in a busy operational environment
- Coordinated scheduling, filing systems, and general office administration
- Supported billing processes and basic financial administration to ensure accuracy
- Assisted with internal communication and workflow coordination to improve efficiency
Forensic Ward Volunteer
Forensic Psychiatric Hospital
01.2014 - 12.2014
- Volunteered in a secure forensic psychiatric inpatient ward environment
- Gained knowledge of severe mental health conditions and clinical safeguarding practices
- Assisted ward staff in enhancing patient engagement through non-clinical activities
- Shadowed multidisciplinary teams to gain insights into effective mental health care approaches
Education
Bachelor of Social Science - Psychology & Anthropology
Rhodes University
South Africa01-2023
Bachelor of Arts Honours - Community & Health Psychology
UNISA
South Africa05-2026
Skills
- Medical Practice Management
- Clinical administration
- Patient coordination
- Medical systems management
- Billing systems
- Accounts administration
- Workflow management
- Data gathering
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Airtable
- Notion
- Multidisciplinary communication
- Confidentiality & Safeguarding
- Mental health support
- Rehabilitation support
- Visual Communication
Custom Section
- Assistant Psychologist (Support Roles)
- Mental Health Support Worker
- Behaviour Support Worker
- Psychological Wellbeing Assistant
- Healthcare & Clinical Administrator
- Research Assistant (Psychology)
Volunteer Experience
Forensic Ward Volunteer, Forensic Psychiatric Hospital, South Africa, 2014-01-01, 2014-12-31, Volunteered in a secure forensic psychiatric inpatient ward environment, Supported ward staff with non-clinical patient engagement and activities, Observed multidisciplinary mental health care approaches in practice, Developed understanding of severe mental health conditions, safeguarding, and clinical boundaries
Hobbies and Interests
- Mental Health
- Psychology
- Behavioural Science
- Addiction Recovery
- Research
- Travel
Timeline
Medical Administrative Specialist / Operations Coordinator
Dr Motakef’s ENT Practice
01.2021 - Current
Medical Administrative Specialist / Operations Coordinator
Changes Addiction Rehabilitation Centre
01.2018 - 01.2021
Medical Administrative Specialist / Operations Coordinator
ARCA
01.2017 - 01.2018
Forensic Ward Volunteer
Forensic Psychiatric Hospital
01.2014 - 12.2014
Bachelor of Social Science - Psychology & Anthropology
Rhodes University
Bachelor of Arts Honours - Community & Health Psychology
UNISA