Michelle Nelson

Medical Practice Manager, Senior Debt Collector,

Diphiyo Renal Services

08.2022 - Current

Ordered all office supplies and kept check on inventory levels.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Supervised team of 20 office personnel.
Oversaw accounting, budgeting, and financial reporting.
Addressed and remedied all patient or team member issues.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Handled job duties for staff members which were unavailable or out of office.
Consulted with healthcare professionals on business decisions.
Assisted with regulatory issues such as compliance.
Developed close working relationships with front office and back office staff.
Created and implemented organizational policies and procedures.
Developed and maintained electronic record management systems to analyze and process data.
Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
Enhanced staff productivity through implementation of effective training programs and performance evaluations.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided supervision and management to team of support personnel.
Boosted staff morale by offering constructive feedback and specific direction.
Developed and implemented strategies to improve patient access, satisfaction and care quality.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Discussed medical histories with patients in effort to provide most effective medical advice.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Maintained high volume of calls and met demands of busy and productive group.
Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Regularly monitored accounts to identify overdue balances and potential areas of risk.
Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Documented customer payment interactions and account statuses for future reference.
Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
Verified compliance with relevant laws, regulations and best practices related to customer account management.
Collaborated with legal team to prepare documentation for court proceedings, ensuring compliance with regulations and proper representation of the company''s interests.
Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
Boosted customer relations, calmly addressing and resolving debtor inquiries and complaints.
Enhanced team performance with regular training sessions on negotiation and communication techniques.
Built strong relationships with debtors, fostering cooperative environment for discussing and resolving outstanding debts.
Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.

Managing Director

Medfordtis

03.2019 - 03.2022

Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Supervisor of Operations

Precision Medical Solutions

01.2013 - 02.2021

Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

Summary

Overview

Work History

Medical Practice Manager, Senior Debt Collector,

Managing Director

Supervisor of Operations

Education

High School Diploma -

Skills

Timeline

Medical Practice Manager, Senior Debt Collector,

Managing Director

Supervisor of Operations

High School Diploma -

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