Clinton Koordom

• Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Respond to customer chats and emails to answer questions about products and services.
• Maintain a high level of product knowledge, providing accurate information to customers.
• Process orders accurately and efficiently, ensuring timely delivery of products or services to customers.
• Educate customers about billing, payment processing and support policies and procedures.

Returned to company and currently working to support the company mission and adhere to company protocol at all times.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy and balance float.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Sell cable car tickets to local and international visitors with cash, card and vouchers and provide accurate change when required.
• Answer questions related to the cable car, table mountain and hiking trails to the best of my ability.

• Performed daily vehicle inspections before and after trips.
• Operated with safety and skill to avoid accidents and delays.
• Transport materials such as glass, cardboard boxes and over-sized shipments without incident.
• Maintain impeccable driving record and history of zero incidents.
• Secure loads with proper strapping and bracing techniques to prevent damage to valuable assets.
• Improved company's accuracy of deliveries by mapping out destinations ahead of time and coordinating efficient routes for optimal delivery scheduling and maximum daily performance.

• Promptly responded to and provided chat-based, email-based and phone support daily to inbound national and international customers and scheduled follow-up outbound support to confirm resolutions when necessary.
• Selected as part of MayDay, Amazon Cape Town's first live video assistance department due to efficiency.
• Asked open-ended questions to decrease call length and resolve customer's needs efficiently.
• Provided online demonstrations to educate customers on product features and online help resources.
• Coaching and mentoring of new employees.
• Documented all customer information accurately in computer system, providing dated notes for future reference and escalating when necessary.

• Carried out day-to-day duties such as restocking merchandise for sales floor by pricing and tagging accurately and efficiently.
• Helped customers locate products and checked store system for merchandise at other branches.
• Helped customers complete purchases by acting as interim cashier and reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Motivated team to reach short term and long term goals with regard to sales, in-store promotions and more.

• Provided primary customer support to internal and external customers.
• Remained updated on special promotions and provided detailed information for various products as required.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered simplified technical support for clients on wide range of company products.
• Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.
• Transcribed basic ideas for musical compositions into musical notations using instruments, pen and paper, and computers.
• Resolved conflicts and negotiated mutually beneficial agreements between involved parties.
• Collaborated with live music venues, recording studios and entertainment journalists to make accurate reservations.
• Created an opportunity to have the band appear on television two separate times.

• Quickly and accurately counted daily float at start and end of each shift.
• Secured casino funds not in use after balancing cash drawer.
• Processed various cash, credit and cheque transactions and answered gaming related customer questions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Redeemed foreign currencies using accurate exchange rates.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.