Claude Naidoo
Team Leader/manager
Durban,KZN
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 15 years of extensive leadership experience in Call Centre Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Super communication skills paired with excellent time management and leadership abilities.
Persistent Team manager experienced in supervising, training and motivating team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. . Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.
Overview
18
18
years of professional experience
Work History
Team Leader /Manager of Operations and Quality
Nutun/Syergy
10.2021 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Defined clear targets and objectives and communicated to other team members.
- Experience being a Team leader for Operation and a Quality Team Leader
- Experience in Human resources
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Adhered and maintained HR policies and procedures.
Sales Advisor
CXP
02.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Catering Owner/Manager of Operations
Jireh Caterers Umhlanga
10.2016 - 09.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Sales Advisor
CCI South Africa
07.2011 - 06.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Site Supervisor
AZR
06.2007 - 12.2010
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
Education
High School Diploma -
Daleview Secondary School
Phoenix, South Africa 04.2001 -
Skills
Team leadership
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- I owned my own Business
- Supervised team of 45 staff members.
Timeline
Team Leader /Manager of Operations and Quality
Nutun/Syergy
10.2021 - Current
Sales Advisor
CXP
02.2020 - 10.2021
Catering Owner/Manager of Operations
Jireh Caterers Umhlanga
10.2016 - 09.2019
Sales Advisor
CCI South Africa
07.2011 - 06.2016
Site Supervisor
AZR
06.2007 - 12.2010
High School Diploma -
Daleview Secondary School
04.2001 -
Similar Profiles
Siphelele CeleSiphelele Cele
Collections Agent at NUTUN CXCollections Agent at NUTUN CX
Siphiwe MlamboSiphiwe Mlambo
Call Center Manager at Nutun Business South AfricaCall Center Manager at Nutun Business South Africa
Tiny ShangaseTiny Shangase
Training Manager at NutunTraining Manager at Nutun