Siphelele Cele
Collections Agent
Durban
Summary
Dynamic Collections Agent with proven success at NUTUN CX in debt management and negotiation. Expertly crafted customized payment plans, enhancing recovery rates. Strong decision-making and risk management skills led to improved client satisfaction. Committed to fostering trust and loyalty through empathetic customer interactions and effective problem resolution.
Overview
5
5
years of professional experience
1
1
Language
Work History
Collections Agent
NUTUN CX
01.2024 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Support Specialist
Ignition Group - Head Office
07.2021 - 09.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Customer Care Agent
CCI Contact Centers
12.2019 - 04.2021
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
Education
Business Administration N2 - Business Admin
Palm Footwear Manufactures
Isipingo, South Africa 04.2001 -
High School Diploma -
Velabahleke High School
Umlazi, South Africa 04.2001 -
Skills
Debt management
Credit adjustments
Billing procedures
Risk management
Decision-making
Timeline
Collections Agent
NUTUN CX
01.2024 - Current
Support Specialist
Ignition Group - Head Office
07.2021 - 09.2023
Customer Care Agent
CCI Contact Centers
12.2019 - 04.2021
Business Administration N2 - Business Admin
Palm Footwear Manufactures
04.2001 -
High School Diploma -
Velabahleke High School
04.2001 -
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