Claudall Israel
Durban
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
2
2
years of professional experience
Work History
Team Manager
Outworx Contact Centre
Durban
2023.01 - Current
- Evaluated employee performance on a weekly basis, coached, and trained 13 team members, increasing the quality of work and employee motivation.
- Developed performance measurement strategies, identifying areas for improvement
- Aligned team goals and objectives with organizational strategy.
- Administered monthly and annual reviews to direct reports, and set clear and measurable goals, action plans, and follow-up procedures.
- Drove performance of staff by creating incentives, a positive work atmosphere, and administering recognition and rewards programs.
- Increased staff billable
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
Sunday School Teacher
NGO harvest time family church
Durban
2023.01 - Current
- Organized and facilitated Sunday School classes for children ages 4 to 12 years old.
- Provided weekly lessons based on Biblical teachings and stories.
- Assisted in the development of lesson plans, activities, and crafts.
- Ensured a safe environment by supervising students at all times.
- Supervised volunteers and other staff members during class sessions.
- Maintained accurate student records including attendance, grades, and progress reports.
- Implemented appropriate classroom management strategies to maintain order in the classroom.
- Planned games, songs and dances as part of religious curriculum.
- Answered student questions, addressed needs and deescalated tense or emergency situations.
Education
Leading Teams & Organizations - Certificate
University Of Michigan
Michigan2023-12
Diploma in Business Management - Diploma in Business Management
Oxford Home Study
Oxford 12.2023
Certificate - Certificate in Operations Management
Oxford Home Study
Oxford 12.2023
Leading Teams & Organizations - Certificate
University Of Michigan
Michigan 2023-01
Diploma - Diploma in Theology
Teamwork Bible College
Durban 2023-01
GED -
Crystal Point Secondary
Durban 2012-12
Business Administration And Management
International Business Management Institute
Skills
- Performance Coaching
- Employee Scheduling
- Customer Service
- Business Development
- Process Improvement
- Teamwork and Collaboration
- Lead Generation
- Performance Reviewing
- Strategic Planning
- Decision-Making
- Talent management and Onboarding
- Operational Excellence
- Business Administration
- Project Planning
- Schedule Management
- Organizational Skills
- Good Judgment
- Idea Development and Brainstorming
- Positive Attitude
- Technical Proficiency
- Work Planning and Prioritization
- Problem-solving aptitude
- Time management abilities
- Multitasking
- Analytical Thinking
- Team building
Languages
English
First Language
References
References available upon request.
Timeline
Team Manager
Outworx Contact Centre
2023.01 - Current
Sunday School Teacher
NGO harvest time family church
2023.01 - Current
Leading Teams & Organizations - Certificate
University Of Michigan
Diploma in Business Management - Diploma in Business Management
Oxford Home Study
Certificate - Certificate in Operations Management
Oxford Home Study
Leading Teams & Organizations - Certificate
University Of Michigan
Diploma - Diploma in Theology
Teamwork Bible College
GED -
Crystal Point Secondary
Business Administration And Management
International Business Management Institute
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