Simangaliso Ndebele
Team Manager
kibler park
Summary
Dynamic Team Manager with a proven track record at ITC Business Administration, excelling in performance coaching and operational excellence. Enhanced team productivity through effective delegation and conflict resolution, achieving significant improvements in employee satisfaction and retention. Skilled in stakeholder management and fostering strong client relationships, driving project success and timely delivery.
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 8 years of extensive leadership experience in debt collecting call centre industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.
Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
Overview
9
9
years of professional experience
Work History
Team Manager
ITC Bussiness Admnistration
08.2024 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coached junior team members, improving their skills and confidence in their roles.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Increased client satisfaction with timely project delivery and consistent updates.
- Led development and execution of strategic plans to meet company objectives, driving team success.
- Reduced turnover rates by implementing comprehensive feedback and support system for team members.
- Developed risk management framework to minimize project delays and budget overruns.
- Facilitated cross-functional team meetings to foster collaborative work environment, leading to innovative solutions.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Optimized resource allocation, ensuring right personnel were assigned to key tasks.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
- Initiated community outreach programs to enhance company's brand image and social responsibility.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Team Leader
Nutun
01.2017 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Further Education And Training
Sandton, South Africa 04.2001 -
High School Diploma -
UThukela High School
Sundumbili, South Africa 04.2001 -
Skills
Performance coaching
Customer focus
Influencing skills
Operational excellence
Stakeholder management
Employee scheduling
Workforce planning
Performance appraisal
Succession planning
Meeting facilitation
Staff development
Motivational
Stretching expertise
Recruitment support
Employee engagement
Team leadership
Time management
Problem-solving abilities
Teamwork and collaboration
Adaptability and flexibility
Excellent communication
Employee coaching and mentoring
Computer skills
Relationship building
Time management abilities
MS office
Customer relationship management
Decision-making
Self motivation
Written communication
Analytical skills
Negotiation and conflict resolution
Positive attitude
Managing operations and efficiency
Team collaboration
Multitasking Abilities
Performance reviewing
Team building
Documentation and reporting
Performance tracking and evaluation
Process improvement
Goal setting
Employee development
Team development
Staff management
Work Planning and Prioritization
Multitasking
Hiring and training
Timeline
Team Manager
ITC Bussiness Admnistration
08.2024 - Current
Team Leader
Nutun
01.2017 - 07.2024
High School Diploma -
Further Education And Training
04.2001 -
High School Diploma -
UThukela High School
04.2001 -
Languages
English
Advanced (C1)