Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claud Smith

Operations Manager
Cape Town,WC

Summary

Dynamic Operations Manager with a proven track record at GP Retail, enhancing operational efficiency and customer satisfaction. Expert in problem-solving and operations management, I spearheaded initiatives that significantly improved performance metrics. Skilled in leading teams to exceed business goals through innovative strategies and a focus on customer service excellence.

Overview

3
3
years of professional experience

Work History

Operations Manager

GP Retail
09.2021 - 10.2024
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

Education

High School Diploma -

Glendale High
Cape Town
04.2001 -

Skills

Operations Management

Problem-Solving

Customer Service

Performance monitoring

Timeline

Operations Manager

GP Retail
09.2021 - 10.2024

High School Diploma -

Glendale High
04.2001 -
Claud SmithOperations Manager