Summary
Overview
Work History
Education
Skills
reading , jogging
Timeline
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Clarissa Pasha

Cape Town

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Call Center Agent

paricus
cape town
09.2015 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Retail Sales Associate

foschini
cape town
11.2013 - 06.2015
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

High School Diploma -

Ravensmead High
Cape Town
04.2001 -

Secretarial Studies And Office Administration

Northlink
Parow Cape Town
01.2010 - 12.2011

Business Management

Oxbridge Academy
Stellenbochs
07.2022 - Current

Skills

Till counting

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reading , jogging

i love reading a book at night after a busy day to relax and to jog keeping my body fit and healthy 

Timeline

Business Management

Oxbridge Academy
07.2022 - Current

Call Center Agent

paricus
09.2015 - 08.2019

Retail Sales Associate

foschini
11.2013 - 06.2015

Secretarial Studies And Office Administration

Northlink
01.2010 - 12.2011

High School Diploma -

Ravensmead High
04.2001 -
Clarissa Pasha