Claire Pelser
Service Advisor
Mpumalanga
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Office Administrator
Freightxchange
White River
06.2021 - Current
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Owner
DC Trimmings
Heidelberg
04.2007 - 06.2021
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted audit inspections and independent checks to verify parts and materials.
Service Advisor
MBSA
Boksburg
03.2005 - 03.2007
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
01.1993 - 11.1998
International Diploma - Beauty And Reflexology
02.1998 - 12.1998
Skills
Inbound phone call handling
Meeting coordination
Expense reporting
Office management
Managing office supply inventory
Processing expenses
Travel coordination
Office administration
Sorting and labeling
Booking travel
Time management
Event Coordination
Administrative support
Mail handling
Scheduling
Staff Management
Timeline
Office Administrator - Freightxchange
06.2021 - Current
Owner - DC Trimmings
04.2007 - 06.2021
Service Advisor - MBSA
03.2005 - 03.2007
School of Beauty And Reflexology - International Diploma, Beauty And Reflexology
02.1998 - 12.1998
Volkskool - High School Diploma,
01.1993 - 11.1998