Claire Pelser

Work History

Freightxchange

White River

06.2021 - Current

Tracked office supplies and restocked low items to keep team members on-task and productive.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Interacted with customers by phone, email, or in-person to provide information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

DC Trimmings

Heidelberg

04.2007 - 06.2021

Evaluated suppliers to maintain cost controls and improve operations.
Consulted with customers to assess needs and propose optimal solutions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Managed day-to-day business operations.
Trained and motivated employees to perform daily business functions.
Discovered areas of improvement by generating quarterly operational and sales reports.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Introduced new methods, practices, and systems to reduce turnaround time.
Conducted audit inspections and independent checks to verify parts and materials.

MBSA

Boksburg

03.2005 - 03.2007

Developed estimates by costing materials, supplies, and labor.
Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Documented problems and corrective actions to maintain records.
Suggested add-on services that would be helpful to customers and improve bottom line.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Maintained high customer satisfaction standards to meet or exceed targets.
Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Responded proactively and positively to rapid change.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sought ways to improve processes and services provided.
Delivered prompt service to prioritize customer needs.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Maintained up-to-date knowledge of product and service changes.