CINDY MORAKE
Credit controller
Midrand
Summary
Experienced with credit management, debt collection, and risk assessment. Utilizes analytical skills and effective communication to resolve outstanding debts. Knowledge of financial regulations and best practices in credit control.
Accomplished Credit Controller focused on improving department productivity and streamlining processes for efficiency. Resourceful and skilled professional with a quality-minded and customer-driven approach.
Overview
6
6
years of professional experience
Work History
Credit Controller
Mix Telematics / PowerFleet
12.2022 - Current
- Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
- Contact debtors and implement repayment schedules and terms.
- Maintain debtor’s book to ensure that the debt status is accurate and latest.
- Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
- Capture memos on the RS, on the discussion concluded regarding the account.
- Review collection Queries posted on Sales Force to perform collection activities accordingly.
- Adhere to Mix Telematics Terms and condition.
- Close a specific number of collections accounts each month to meet assigned target.
- Assist the company to take legal action against debtors by providing necessary information.
- Maintain security and confidentiality of company and customer information.
- Follow legal requirements during debt collections to avoid legal issues.
- Evaluate Customer Queries and provide coherent solutions.
- Manage filing, mailing, correspondence and other management tasks.
- Meeting customer for payment arrangements
- Bookkeeping
Debt Collector
Xchnge Investment Training
01.2020 - 03.2022
- Keep up outstanding debts, locate and contact debtors, handle customers’ complaints, plan course of action to recover money.
Education
Credit Management Level 5 - Credit Management
Institute of Credit Management of South Africa
Bedfordview, South Africa01.2026
Dip - Law
University of South Africa
01.2025
Skills
Customer Experience, Communication
Customer Service Representees
Call Center Development, Cash Collection
Invoicing, collection strategy
Debtor monitoring
Collection strategy development
Credit analysis
Continuous improvement mindset
Assertiveness in collections
Understanding of credit laws
Timeline
Credit Controller
Mix Telematics / PowerFleet
12.2022 - Current
Debt Collector
Xchnge Investment Training
01.2020 - 03.2022
Credit Management Level 5 - Credit Management
Institute of Credit Management of South Africa
Dip - Law
University of South Africa
Similar Profiles
Tashlin OliverTashlin Oliver
Sales / Retentions Agent at Mix Telematics / PowerfleetSales / Retentions Agent at Mix Telematics / Powerfleet
Erica LouxErica Loux
Customer Success Manager at PowerFleet (previously MiX Telematics)Customer Success Manager at PowerFleet (previously MiX Telematics)
Grant PhillipsGrant Phillips
Global Technical Support Tier 1 at MiX TelematicsGlobal Technical Support Tier 1 at MiX Telematics
Vuyani Zungu CA(SA)Vuyani Zungu CA(SA)
Finance Manager at FNBFinance Manager at FNB
Boithato MoteneBoithato Motene
Administrative Officer at T Motene Consulting EngineersAdministrative Officer at T Motene Consulting Engineers