Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Details
Timeline
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Cindy-Ann Abrahams

Cindy-Ann Abrahams

167a Denneguer Avenue, Strandfontein, Cape Town

Summary

Dynamic retail professional with a proven track record in sales and customer service, adept at fostering positive relationships and enhancing customer experiences. Recognized for a calm and level-headed approach to managing routine operations and addressing unique challenges. Committed to creating a welcoming environment and ensuring customer satisfaction through exceptional interpersonal skills.

Overview

10
10
years of professional experience

Work History

Customer Service and Sales Agent

Telepeformance
Cape Town
04.2024 - 07.2024
  • Assisted customers with inquiries and product selections through effective communication.
  • Maintained updated knowledge of products to provide accurate information to clients.
  • Processed orders efficiently using company-specific software and systems.
  • Resolved customer complaints promptly to ensure a positive experience for clients.
  • Participated in training sessions to improve sales techniques and product knowledge.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Customer Service Call Center Agent

Merchants
Cape Town
07.2023 - 11.2023
  • Maintained comprehensive understanding of company offerings and guidelines to ensure uniform assistance on all calls.
  • Enhanced team efficiency through sharing of best practices for customer interaction management.
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Cultivated strong customer relationships by actively addressing needs.

Quality Assurance Agent

BYC-Aqua South Africa
Cape Town
06.2022 - 12.2022
  • Engaged in audits by external agencies, demonstrating commitment to high-quality standards.
  • Streamlined inspection processes, resulting in increased efficiency, and reduced errors.
  • Conducted thorough assessments for identifying areas of improvement in production processes.
  • Collaborated with diverse teams to identify root causes of quality issues.
  • Participated in departmental meetings to establish short- and long-term strategy.

Fieldworker Supervisor

Statistics SA
Cape Town
02.2022 - 05.2022
  • Collected data from households to support national statistical surveys.
  • Conducted interviews to gather information on demographics and economic conditions.
  • Verified accuracy of data through cross-checking and validation processes.
  • Assisted in training new field workers on survey techniques and protocols.

Music Teachers Assistant

Groote Schuur High School
Cape Town
08.2020 - 10.2020
  • Introduced students to fundamental music concepts including notes, tempo, and symphony.
  • Executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
  • Guided underperforming students using tailored strategies to boost academic performance.
  • Incorporated creative activities into lessons to engage students and spark interest in music.
  • Utilized current technology and interactive teaching methods to enhance student engagement.

Assistant Manager

The Great Wizoo
Cape Town
09.2014 - 09.2017
  • Assisted in managing daily operations and staff scheduling for retail environment.
  • Coordinated inventory management processes to ensure optimal stock levels.
  • Facilitated team meetings to discuss goals, challenges, and strategies for improvement.
  • Implemented customer service protocols to enhance client satisfaction and engagement.
  • Resolved customer inquiries and complaints to maintain a positive shopping experience.
  • Supervised daily operations including scheduling shifts, assigning duties.

Education

South African College of Music, Third year - Music Performance

University Of Cape Town
Cape Town, South Africa

High School Diploma -

Immaculata R.C Secondary
Cape Town, South Africa

Skills

  • Customer relationship management
  • Order processing
  • Product knowledge
  • Sales techniques
  • Complaint resolution
  • Communication skills
  • Quality assurance
  • Active listening
  • Adaptability to change
  • Making offers
  • Brand awareness
  • Closing deals

Accomplishments

  • Principle character in local musical for Bok Radio "Radio Tydloos 1&2" 2012 – 2013 respectively.
  • Emo Adams "Jou show" 2013
  • SA's Got Talent, Semi-Finalist 2013
  • The Little Mermaid as, "The sea witch" June 2018
  • Evita the musical international Tour 2017-2018, 2019.
  • Calling us home (Musical) 2023 as, "Princess".
  • The Sound of Music (Musical) 2023-2024 as, "Frau Schweiger".
  • Disneys' The Magic Box 202-2025 as "The Redeemable Villain".

Personal Details

  • ID Number: 9010090177087
  • Date of Birth: 09/10/1990
  • Nationality: South African
  • Ethnicity: Colored/ Mixed
  • Pronouns: Her/ She
  • Title: Call Center Agent

Timeline

Customer Service and Sales Agent

Telepeformance
04.2024 - 07.2024

Customer Service Call Center Agent

Merchants
07.2023 - 11.2023

Quality Assurance Agent

BYC-Aqua South Africa
06.2022 - 12.2022

Fieldworker Supervisor

Statistics SA
02.2022 - 05.2022

Music Teachers Assistant

Groote Schuur High School
08.2020 - 10.2020

Assistant Manager

The Great Wizoo
09.2014 - 09.2017

South African College of Music, Third year - Music Performance

University Of Cape Town

High School Diploma -

Immaculata R.C Secondary

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Cindy-Ann Abrahams