Chwayita Kela
Mthatha,Eastern Cape
Summary
Detail-oriented professional with expertise in office operation management and financial budgeting. Proficient in advanced Microsoft Office usage, scheduling meetings, and maintaining detailed minute-keeping. Demonstrates strong skills in inventory management understanding, purchasing processes knowledge, and cash book reconciliations. Committed to enhancing organisational efficiency through effective office coordination and financial data recording.
Organised Administration Clerk with knack for streamlining office processes and enhancing team productivity. Known for improving document management systems, leading to faster retrieval times and smoother operations. Regularly praised for strong communication skills and ability to foster collaborative work environment.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Administration clerk
Department of Education
Mthatha, Eastern Cape
2015.04 - Current
- Facilitated effective communication between departments with regular updates and reports.
- Managed appointment scheduling for increased efficiency in the office.
- Maintained accurate records, ensuring accountability and transparency in transactions.
- Improved office efficiency by analysing and optimising administrative procedures.
- Handled sensitive information with discretion, fostering trust amongst colleagues.
- Delivered excellent customer service through phone and email correspondence.
- Assist during admission and registration of learners
- Deal with all financial transactions for the auditor and for record keeping.
Intern
Department of Education
King William's Town, Eastern Cape
2013.10 - 2015.03
- Maintained a high level of service whilst dealing with client queries and complaints.
- Prepared comprehensive reports to facilitate informed decision-making process.
- Fostered positive relationships with clients for enhanced business reputation.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Handled incoming calls and emails, ensuring prompt response.
- Provided valuable support for successful company events and meetings.
- Participated in training and seminars to enhance skills and promote growth.
- Managed correspondence, keeping all parties up-to-date on project developments.
Bank teller
First National Bank
Butterworth, Eastern Cape
2008.08 - 2011.08
- Handled sensitive information discreetly, safeguarding client confidentiality.
- Streamlined transaction processes, improving customer wait times.
- Fostered team collaboration to meet daily targets.
- Organised documents, enhancing administrative efficiency.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Performed end of day duties that helped to close the branch successfully at the end of each workday.
- Performed daily withdrawals and deposits.
Education
Bachelor of Arts - Psychology
Nelson Mandela Metropolitan University
Port Elizabeth, Eastern Cape 2004.01 - 2012.12
Skills
- Basic accounting literacy
- Office coordination
- Inventory management understanding
- Advanced microsoft office usage
- Financial budgeting
- Purchasing processes knowledge
- Invoice processing
- Photocopier operation
- Scheduling meetings
- Detailed minute-keeping
- Office operation management
- Cash book reconciliations
- Financial data recording
Timeline
Administration clerk
Department of Education
2015.04 - Current
Intern
Department of Education
2013.10 - 2015.03
Bank teller
First National Bank
2008.08 - 2011.08
Bachelor of Arts - Psychology
Nelson Mandela Metropolitan University
2004.01 - 2012.12