CHRISTOPHER WILKEN
HERCULES
Summary
Dynamic Operations Manager with a proven track record at Secustealth Security, excelling in performance monitoring and staff development. Skilled in strategic planning and decision-making, I empowered teams to enhance accountability, leading to improved outcomes. Recognized for exceptional customer service and effective client relations, driving business growth and satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
Secustealth Security
PRETORIA
03.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Sales Representative
Fredlene Pet Brands
Gauteng
05.2021 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Education
High School Diploma -
HOËRSKOOL TUINE
Pretoria, South Africa 01.2013 - 12.2017
Skills
Operations management
Problem-solving
Staff management
Operations monitoring
Team leadership
Decision-making
Management
Incidents management
Staff training
Accomplishments
PSIRA GRADE E-D , C
PERSONAL AND BUSINESS USE FOR HANDGUN / FIREARM
Timeline
Operations Manager
Secustealth Security
03.2024 - Current
Sales Representative
Fredlene Pet Brands
05.2021 - 03.2024
High School Diploma -
HOËRSKOOL TUINE
01.2013 - 12.2017
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