Gaming
Christo Naude
IT Support Engineer
Nelspruit and Gauteng,MP
Summary
First-rate IT support Engineer with 9 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in IT technical support and subject matter expert on Windows 7 and 10 systems as well as windows server and active directory management. Established reputation as sharp technology expert when working with customers to identify problems and implement solutions.
Overview
9
9
years of professional experience
Work History
IT Support Consultant
NodeTech
Nelspruit, Mpumalanga
01.2020 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Monitored systems in operation and input commands to troubleshoot areas.
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Provided support for networking protocols and characteristics.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Handled and resolved a variety of different IT related problems from level 1 escalated problems to level 3
IT Operations Professional
Scs Africa
Gauteng, Pretoria
07.2017 - 05.2019
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed on-site evaluations, internal audits and customer surveys.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
IT Support Engineer
Dimension Data
Gauteng, johannesburg
07.2013 - 06.2017
- Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and IT infrastructure.
- Submitted service tickets for equipment maintenance requests.
- Fielded average of 250 - 500 inbound phone calls to deliver support and remotely resolve service issues per month.
- Provided replacement files to customers missing data, media files, and software components.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
High School Diploma -
Nelspruit High School
Mpumalanga 01.2006 - 12.2009
No Degree - BSC INFORMATION SCIENCE
University of Pretoria
Gauteng 02.2010 - 02.2013
Certificates - A+N+S+
CTU
Gauteng 01.2014 - 12.2014
Business Code of Conduct -
Dimension Data University
Gauteng 02.2014 - 02.2014
Information Security Awareness -
Dimension Data University
Gauteng 03.2014 - 03.2014
Ruckus WiSE Level 1 - Access Point Configuration Specialty
Ruckus America
CommScope Ruckus 01.2015 - 05.2015
Java, PhP And HTML - Coding
Udemy
Online 01.2021 - 10.2021
Skills
Technical issues analysis
Desktop support
Microsoft Outlook
Technical Support
Network diagnostics
Microsoft Office Specialist (MOS) Expert
PC component diagnostics
Customer service expert
Wide-area Networks
Ticket support system management
Windows 10
Windows 7
Issue troubleshooting
Staff education and training
Application support
Wireless Access Point configuration (Ruckus)
Mikrotik
HP routing and switching
Coding php, java and HTML
Active directory
Microsoft server 2012
Veeam backups
Accomplishments
#1 ticket closer at Dimension data 2 Years in a row.
#2 Deployed and installed curro roodeplaat's whole IT infrastructure
#3 Implemented and installed various game server hosting platforms, security and plugins
Interests
Technology
Cybersecurity