Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
BusinessAnalyst
Christo Naude

Christo Naude

IT Support Engineer
Nelspruit and Gauteng,MP

Summary

First-rate IT support Engineer with 9 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in IT technical support and subject matter expert on Windows 7 and 10 systems as well as windows server and active directory management. Established reputation as sharp technology expert when working with customers to identify problems and implement solutions.

Overview

9
9
years of professional experience

Work History

IT Support Consultant

NodeTech
Nelspruit, Mpumalanga
01.2020 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Maintained familiarity with API and authentication mechanisms for supported products.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Translated complex technical issues into digestible language for non-technical users.
  • Submitted service tickets for equipment maintenance requests.
  • Provided support for networking protocols and characteristics.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Handled and resolved a variety of different IT related problems from level 1 escalated problems to level 3

IT Operations Professional

Scs Africa
Gauteng, Pretoria
07.2017 - 05.2019
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

IT Support Engineer

Dimension Data
Gauteng, johannesburg
07.2013 - 06.2017
  • Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and IT infrastructure.
  • Submitted service tickets for equipment maintenance requests.
  • Fielded average of 250 - 500 inbound phone calls to deliver support and remotely resolve service issues per month.
  • Provided replacement files to customers missing data, media files, and software components.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

High School Diploma -

Nelspruit High School
Mpumalanga
01.2006 - 12.2009

No Degree - BSC INFORMATION SCIENCE

University of Pretoria
Gauteng
02.2010 - 02.2013

Certificates - A+N+S+

CTU
Gauteng
01.2014 - 12.2014

Business Code of Conduct -

Dimension Data University
Gauteng
02.2014 - 02.2014

Information Security Awareness -

Dimension Data University
Gauteng
03.2014 - 03.2014

Ruckus WiSE Level 1 - Access Point Configuration Specialty

Ruckus America
CommScope Ruckus
01.2015 - 05.2015

Java, PhP And HTML - Coding

Udemy
Online
01.2021 - 10.2021

Skills

Technical issues analysis

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Accomplishments

#1 ticket closer at Dimension data 2 Years in a row.

#2 Deployed and installed curro roodeplaat's whole IT infrastructure

#3 Implemented and installed various game server hosting platforms, security and plugins

Interests

Gaming

Technology

Cybersecurity

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Christo NaudeIT Support Engineer