Christo De Wee
Kempton Park
Summary
Results-driven Floor Manager with expertise in employee management, customer relations, and operations management. Known for implementing effective training programs and optimizing workflows to enhance team performance and guest satisfaction.
Overview
23
23
years of professional experience
Work History
Floor Manager
Serengeti Golf Estates& Wildlife
03.2023 - Current
- Oversaw daily operations, ensuring seamless guest experiences and high service standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Developed staff schedules to optimize workflow and enhance team performance.
- Implemented inventory management strategies to reduce waste and improve supply chain efficiency.
- Analyzed operational processes, identifying areas for improvement to enhance overall efficiency.
Conference Manager
Birchwood Hotel & OR Tambo Conference Centre
02.2004 - 11.2019
- Developed and managed schedules, optimizing resource allocation and minimizing conflicts.
- Organized training sessions for staff on best practices in customer service and event coordination techniques.
- Enhanced conference attendee experience by implementing seamless registration processes and efficient event logistics.
- Rostering and uploading of schedules on systems
- Managed onsite staff during events, providing leadership direction and fostering a cohesive team environment to ensure excellent customer service delivery.
Education
High School Diploma -
Reiger Park Secondary
Boksburg, South Africa 04.2001 -
Skills
Employee management
Performance improvements
Employee scheduling
Customer relations
Policy enforcement
POS systems
Operations management
Stock management
Health and safety
Timeline
Floor Manager
Serengeti Golf Estates& Wildlife
03.2023 - Current
Conference Manager
Birchwood Hotel & OR Tambo Conference Centre
02.2004 - 11.2019
High School Diploma -
Reiger Park Secondary
04.2001 -