Christine Lethoko
Operations
WEKOM,FS
Summary
I am a dynamic Jnr Area Manager at Kwapele Foods with a proven track record in relationship building and operations management. Successfully transformed underperforming teams, enhancing customer satisfaction and driving sales growth. Expert in quality assurance and team development, fostering a culture of excellence and inclusivity while implementing strategic improvements for operational efficiency.
Results-driven and passionate to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation, and performance management. Working knowledge of optimal practices and safety behaviors.
I consider myself a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Jnr Area Manager
Kwapele Foods
02.2023 - Current
- Developed strong relationships with RGMs, leading to increased customer satisfaction and growth of the business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes such as 1SAT.
- Coordinated with various departments to facilitate smooth communication amongst restaurants, enhancing operational effectiveness.
- Led a team of RGMs to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitated conflict resolution amongst the area, promoting open communication and fostering a positive workplace culture.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Achieved high employee experience rates by creating an inclusive work environment where staff felt valued and supported by driving employee action plans with RGMs.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability by maintaining the EX culture.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Supervised various locations, enforcing high-quality standards of operation.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Developed and implemented strategies to improve customer service and increase sales.
Education
No Degree - Business Administration And Management
Welkom High College
Welkom, South Africa 04.2001 -
High School Diploma -
Teto High School
Welkom, South Africa 04.2001 -
Skills
Relationship building and management
Business development and planning to drive sales
Operations
Assisting RGMs with Recruitment and hiring and saucing talent
Quality assurance by driving Food safety principles
Team development and growth through MDPs
Operations management
Certification
AC UNLOCKED ACHIEVED
Reading motivational books.
"30days to self discipline" by Lucia Georgiou
"How to communicate with confidence" by Dr Mike Bechtle
Additional Information
I have the following requirements for position applying for.
Gr12
RGM experience of more that 10years
Experience in running multiple restaurants
C10 drivers license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AC UNLOCKED ACHIEVED
06-2023
Jnr Area Manager
Kwapele Foods
02.2023 - Current
No Degree - Business Administration And Management
Welkom High College
04.2001 -
High School Diploma -
Teto High School
04.2001 -