CHRISTIAN CHAMA
Network Engineer
Cape Town
Summary
Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
English Language Teacher
Bytha MWANZA
01.2023 - Current
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Sponsored several student activities and clubs, dedicating over 4 hours per week outside regular school hours.
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
Customer Service Manager
Nathan MUPETA
03.2022 - 03.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Certificate - Cisco Networking (CCNA)
Cape Peninsula University of Technology
Cape Town, WC 04.2001 -
Skills
Progress Reporting
Certification
CCNA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CCNA
12-2023
English Language Teacher
Bytha MWANZA
01.2023 - Current
Customer Service Manager
Nathan MUPETA
03.2022 - 03.2023
Certificate - Cisco Networking (CCNA)
Cape Peninsula University of Technology
04.2001 -
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