Cheney John
Pietermaritzburg
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Practice Manageress
Specsavers Howick
7 2023 - 4 2024
- Managed staff, trained frontline employees, and aided various departments
- Handled reception duties, emails, customer assistance, and supplier liaison
- Controlled debt and managed medical aid benefits
- Processed cash and card receipts, recall letters, and SMS’s
- Selected frames, quoted prices, invoiced, and processed lab orders
- Conducted pretests and dispensing, balanced daily stock counts, and performed stock take
- Executed month-end procedures and submitted documents to the group admin
- Placed bulk stock orders, balanced petty cash, and staff float
- Prepared weekend wages, managed returns, and reconciled promotional programs
- Monitored lab, contact lens, and repair departments
- Handled banking, updated schedules, processed warranties, and reconciled patient accounts
- Followed up on outstanding medical aid payments, reconciled receipts, and managed loyalty payments
- Prepared handover lists, posted statements for debt, processed refunds, and performed debit/credit journals.
Practice Manageress
Specsavers Midlands Mall
01.2020 - 06.2023
- Similar responsibilities as outlined for Specsavers Howick.
Frontliner
Specsavers Scottsville Mall
01.2016 - 01.2020
- Conducted pretests, managed reception duties, assisted customers, and selected frames
- Quoted prices, invoiced, ordered spectacles, managed recalls, and performed stock counts
- Unpacked and packed jobs, checked jobs from the lab, and called patients for collection.
Eyewear Consultant
Moffatt Optical Cascades
01.2015 - 01.2016
- Performed pretests, reception duties, customer assistance, frame selection, and quoting
- Ordered and dispensed spectacles, took bifocal and multifocal measurements
- Managed debt control and ordered Oakley products and spares.
Temporary Frontliner
Specsavers Midlands Mall
01.2013 - 01.2015
- Similar responsibilities as outlined for Specsavers Scottsville Mall.
Education
Basic Fire Fighting -
KPECTA Training Academy
Training Diploma in Human Resources and Business Administration - undefined
Varsity College
Bachelors Matric Certificate with 3 distinctions - undefined
Woodland Secondary School
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Development
Business Administration
Staff Management
Cross-Functional Teamwork
Street
35 Jupiter Road
City
Northdale
State
Pietermaritzburg
Zip
3201
Phone
0793953304
cheneyjohn02@gmail.com
Nationality
South African
Language
English
Maritalstatus
Single
Dependants
1
Skillssummary
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong team collaboration and pressure management abilities
- Exceptional time management and leadership skills
- Experienced in financial reconciliation and debt control
- Adept in customer service and patient relations
- Competent in inventory management and supplier liaison
References
- Specsavers Group, Chantel Govender, +27 76 534 6016
- Moffatt Optical, Vishani Moodley, 033 347 1888
Cover Letter
[Today's Date], [Recipient's Name], [Recipient's Title], [Company's Name], [Company's Address], I am writing to express my interest in the [Position] at [Company's Name]. With over a decade of experience in the optical industry, specifically in roles that demand exceptional organizational, managerial, and customer service skills, I am confident in my ability to contribute effectively to your team. In my recent role as Practice Manageress at Specsavers Howick and Midlands Mall, I honed my ability to manage staff, train frontline employees, and oversee various administrative and customer service functions. My responsibilities included ensuring the smooth operation of the practice, handling financial reconciliations, managing stock, and liaising with suppliers and medical aid providers. These experiences have equipped me with a comprehensive skill set that I believe aligns well with the requirements of your [Position]. Throughout my career, I have demonstrated a commitment to delivering high-quality customer service and maintaining operational excellence. My proficiency in computer applications, coupled with my strong leadership and time management skills, has allowed me to excel in fast-paced environments and handle multiple responsibilities simultaneously. I am particularly drawn to [Company's Name] because of its reputation for innovation and excellence in the optical industry. I am excited about the opportunity to bring my expertise and enthusiasm to your team and contribute to your continued success. Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and certifications align with the needs of your team. Please find my resume attached for your review. Sincerely, Cheney Bronwyn John
Timeline
Practice Manageress
Specsavers Midlands Mall
01.2020 - 06.2023
Frontliner
Specsavers Scottsville Mall
01.2016 - 01.2020
Eyewear Consultant
Moffatt Optical Cascades
01.2015 - 01.2016
Temporary Frontliner
Specsavers Midlands Mall
01.2013 - 01.2015
Practice Manageress
Specsavers Howick
7 2023 - 4 2024
Basic Fire Fighting -
KPECTA Training Academy
Training Diploma in Human Resources and Business Administration - undefined
Varsity College
Bachelors Matric Certificate with 3 distinctions - undefined
Woodland Secondary School
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