Cathy Sarah Mashego
Benoni,GP
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
1
1
Language
3
3
years of post-secondary education
1
1
Certificate
Work History
Manageress
Mimmos Italian Restaurant
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Call Centre Inbound and Outbound
Prokard
- Supported continuous improvement initiatives by participating in process reviews, identifying areas for optimization, and implementing recommended changes.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and coordinating returns or exchanges when necessary.
- Upheld company standards for quality, performance and accuracy across outbound operations.
Sales Representative
Solar & Vision Extreme
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Detailed Checker,Cage Controller , Truck Loader
DHL (Personal Hygiene)
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
Site Supervisor(Recruitment)
Labros Labour Brokers
- Payroll
- Job Classification of Employees
- Labour Relations Administration
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Resolved issues among team members to keep employees on task.
Site Manager(Recruitment)
Bathopele Talent Factory
- Job Classification of Employees
- Labour Relations
- Created weekly and monthly reports and presentations for management team.
- Maintained records and logs of work performed and materials and equipment used.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Monitored, coached, and supervised team of 1500 employees in 2016 - 2020.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Conducted comprehensive training programs for new hires, ensuring high level of competency and adherence to safety standards.
Switchboard (Receptionist)
In2food Bonaero
- Personnel Resources Acquisition Officer
- Time and Attendance Manager (SQU8E SYSTEM)
- Job Classification of Employees
- Labour Relations
- HR Administration
- Payroll (pay queries)
- Data Capturing (Hours)
- Computer knowledge i.e
- Word/Excel/Microsoft and Email
- Maintained detailed records of incoming calls, messages, and visitor logs, ensuring accurate documentation for future reference.
- Coordinated appointments for multiple staff members, optimizing schedules to accommodate client needs.
- Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Connected callers with appropriate professional, department, or business.
Education
English, Afrikaans, French, Accounting, Economics, Business Economics
Institute Status Acres
01.1997 - 12.1999
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Documentation and reporting
Project planning
Recruiting and interviewing
Coaching and mentoring
Dependants
3
Personal Information
- ID Number: 8305300628083
- Citizenship: South African
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 05/30/83
- Gender: Female
- Driving License: Code B
- Marital Status: Single
Timeline
MIE Certificate of Attendance
01-2017
English, Afrikaans, French, Accounting, Economics, Business Economics
Institute Status Acres
01.1997 - 12.1999
Manageress
Mimmos Italian Restaurant
Call Centre Inbound and Outbound
Prokard
Sales Representative
Solar & Vision Extreme
Detailed Checker,Cage Controller , Truck Loader
DHL (Personal Hygiene)
Site Supervisor(Recruitment)
Labros Labour Brokers
Site Manager(Recruitment)
Bathopele Talent Factory
Switchboard (Receptionist)
In2food Bonaero
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
MIE Certificate of Attendance
Accomplishments
- Achieved MIE certification by completing the assessment with accuracy and efficiency.