Chelsea Donay Pop
Information Technology Learner
Brakpan
Summary
I am an enthusiastic, self-motivated, reliable, and responsible individual. I excel at building positive relationships, sharing ideas, and I am dedicated and open-minded. I adapt easily to different environments and am comfortable working both independently and as part of a team. As a fast learner with proficiency in Microsoft Office packages, I am adept at overcoming obstacles efficiently and effectively.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
2
2
Languages
Work History
IT Support Consultant
Namibia Logistics Namlog
12.2024 - Current
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Deleting waybills, creating new customer attributes.
- Created user accounts and assigned permissions.
- Update clients on a regular basis with regards to the progress of their ticket that they have logged.
- Provided ongoing support for clients post-implementation, ensuring a smooth and successful transition to new technologies.
- Streamlined help desk processes, improving response times and customer satisfaction rates.
- Participated in the design and development of user-friendly documentation for IT support processes and procedures.
Relief Receptionist
Namibia Logistics Namlog
12.2024 - Current
- Provided assistance during periods of high call volume, ensuring effective communication between callers and staff members.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Call Centre Agent
Netassess
06.2023 - 02.2024
- Handle inbound and outbound customer calls
- Schedule client assessments on behalf of insurance companies
- Provide progress updates to brokers and claims specialists
- Address inquiries via email and telephone
- Receive and process claims
Special Ed. Tutor
Goedhoop Primary School
02.2022 - 10.2022
- Worked with children with diverse disabilities
- Delivered specialized instructions as provided by professionals
- Provided individualized lessons to learners requiring additional support
- Assisted children in reaching their highest potential and striving to overcome limitations
Education
National Senior Certificate -
Oosrand Secondary School
Skills
- Attention to Detail
- Communication
- Time Management
- Problem Solving
- Teamwork/Individual Work
Timeline
IT Support Consultant
Namibia Logistics Namlog
12.2024 - Current
Relief Receptionist
Namibia Logistics Namlog
12.2024 - Current
Call Centre Agent
Netassess
06.2023 - 02.2024
Special Ed. Tutor
Goedhoop Primary School
02.2022 - 10.2022
National Senior Certificate -
Oosrand Secondary School
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