MS Office 365
NOSIMILO THANDEKA HADEBE
1st Line IT Support Consultant
Northwold
Summary
Seasoned professional with extensive experience in Operations Administration. Currently responsible for Customer Service Department (IT Support), ensuring the best service is provided to all internal and external stakeholders. Skilled in IT support, troubleshooting, budget and expense management, and customer service.
Overview
19
19
years of professional experience
Work History
IT Support Consultant
MfundoPedia (Pty) Ltd
06.2021 - Current
- Managed over 100 calls per day, compiling job costing, scheduling of jobs, performance reporting, client satisfaction reporting, stock management, ensuring proper records are maintained, managing customer expectations, ensuring effective use of resources, coordination of functions within the department and its interactions with other departments and suppliers, customer interface and support to external stakeholders, first line support on all projects and on-site support, logging of issues on Support System, troubleshooting, providing feedback of resolved issues to clients, setting up new users and managing backups, procuring and assigning Microsoft related license products, setting up new hardware and software, system daily reporting
Administrative Assistance / Receptionist
MfundoPedia (Pty) Ltd
08.2020 - 06.2021
- Managed reception area and routing of incoming calls, worked closely with MD as Executive Assistant, acted as Office Manager in the absence of Director, tender document preparations and submissions, order stationery and office supplies, petty cash, travel management, sourcing of all marketing and branded gifts for events, assisted the Director of the company with calendar management and working with corporate attorneys on various projects, requested by Senior Software Engineer to assist with admin related tasks for projects, capture invoices and worked closely with Company Bookkeeper, formatting of business documentation, perform data entry and data management ensuring Service Department information stays accurate and organized, provide accurate technology support for the Service Department
Managing Director
Bhungane Holding (Pty) Ltd
11.2017 - 07.2020
- Oversee day to day operations of the business, business development, stock purchasing, stock taking daily, responsible for marketing and sales, administration related duties including but not limited to invoicing of clients and sending quotations, compile weekly and monthly reports to present to investors, presenting good customer service to customers, research on new products and services within industry
Senior Recruitment Consultant
Kts Professional Placements
09.2019 - 11.2019
- Responsible for response handling for posts advertised by government institution, screening of CVs, shortlist and compiling report for client, typing of shortlisted CVs, working and meeting strict deadlines, working well independently and as part of a team remotely
Project Manager
Seed Academy
01.2017 - 11.2017
- Project planning, budget planning, quarterly reporting to clients, management of project, send invoices to clients and follow up on outstanding payments, liaise with stakeholders on a weekly basis, other adhoc duties
Project Coordinator
Fraudcheck
01.2016 - 12.2016
- In charge of operations, assistant to Managing Director, follow up on outstanding invoices, weekly and monthly reporting, liaise with clients and negotiate pricing, sales and marketing of the business, assist clients via online portal when seeking product information, set up meetings for MD, diary management, fingerprint capturing for clients on and off site, attending to client queries and resolving issues
Senior Coordinator
MSC Business College
01.2015 - 12.2015
- Reported directly to Principal, assisted students with registration process, sending out invoices to parents, managed a manual and electronically filing system, handle customer queries relating to students accounts, issue certificates, handle the whole examination process of moderation, responsible for printing out Facilitators workbooks and issuing them with their textbooks, make sure that there is enough textbook stock ordered from head office, capturing of student's term results, assessment of test, act as student Liaison Officer
Personal Assistant to 2 Directors
Adcorp Holdings
- Managed both Directors' diaries, research assignments, kept and maintained a solid filing system of all confidential documentation, assisted in compiling tenders, arranged meetings on behalf of the directors, catering, handled all travel arrangements (locally and internationally), compiled reports for Exco meetings, screened all incoming calls, ordering of stationery and items for the office, took minutes during internal meetings and Exco meetings, compiled agenda and distributed to members concerned, maintained petty cash box
Personal Assistant / Coordinator
Adcorp Holdings
08.2005 - 12.2014
- Personal Assistant to Key Accounts Manager, typing of CVs, typing of business formal letters to be sent to clients, arranged meetings and scheduled appointments in Manager's diary, compiled weekly reports to be discussed at weekly internal meetings, stood in for manager in meetings in her absence, maintained a good filing system, stood in for reception in their absence, negotiated salary packages for candidates with clients, made sure SLAs are in place and signed by clients, conducted reference checks for all new candidates
Education
Grade 12 -
Empangeni High School
National Diploma in Management Assistant - undefined
Umfolozi College - Richards Bay
Skills
Computer skills - Microsoft Office 365
Project Management
Reporting
Administrative skills
IT Support
Customer Service
Calendar Management
Travel Arrangements
Meticulous Attention to Detail
Multitasking and Organization
Organizing and Preparing Meetings
Troubleshooting
Accounts / Invoicing
Budget and Expense Management
Multi-tasking skills
Organisational skills
Time Management
Attention to detail
Interpersonal skills
Management skills
Customer service
Computer skills - Microsoft Office 365
Technical Support
Vpn
Desktop Support
References
- Ms Happy Gumede, 0732213085
- Ms Adele De Kock, 0605547065
- Ms Naniki Mabelane, 0768512595
- Mr Sboniso Sithole, 0826288214
Projects
City of Johannesburg - Construction Permitting System (CPMS) City of Johannesburg - Advanced Electronic Digital Signature Project Simeka Heights Students Residence (Fibre Installation Project) Limpopo Province GM Plant Surveillance Camera Installation Project - Delmas Microsoft Office 365 Migration Project - Gundo Group of Companies
Software
CRM
Timeline
IT Support Consultant
MfundoPedia (Pty) Ltd
06.2021 - Current
Administrative Assistance / Receptionist
MfundoPedia (Pty) Ltd
08.2020 - 06.2021
Senior Recruitment Consultant
Kts Professional Placements
09.2019 - 11.2019
Managing Director
Bhungane Holding (Pty) Ltd
11.2017 - 07.2020
Project Manager
Seed Academy
01.2017 - 11.2017
Project Coordinator
Fraudcheck
01.2016 - 12.2016
Senior Coordinator
MSC Business College
01.2015 - 12.2015
Personal Assistant / Coordinator
Adcorp Holdings
08.2005 - 12.2014
Personal Assistant to 2 Directors
Adcorp Holdings
Grade 12 -
Empangeni High School
National Diploma in Management Assistant - undefined
Umfolozi College - Richards Bay