Charmaine Sefoloshi
Dispatch Admin & Receptionist
Johannesburg
Summary
Driven professional with a proven track record at Cool Ideas Internet Service Provider, enhancing customer satisfaction and streamlining operations. Skilled in Microsoft Office and exceptional communication, adept at multitasking and resolving complaints, significantly boosting company image and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Cool Ideas Internet Service Provider
12.2021 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Dispatch Coordinator
Cool Ideas Internet Service Provider
09.2021 - Current
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Responded to high volume of phone and email requests to provide logistics information.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
Sales Executive
Sharemont Investments
02.2019 - 02.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships from generating leads and and referals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Promotions Representative
Retail Insight
01.2018 - 11.2019
- Successfully launched new products into the market through well-executed promotional campaigns.
- Enhanced brand image through consistent messaging across all promotional materials and channels.
- Boosted brand awareness through effective social media campaigns and targeted advertising.
- Increased event attendance by developing and implementing innovative promotional strategies.
Shop Keeper
Friendz Palace
02.2015 - 10.2017
- Kept sales receipts and maintained accounting records.
- Ordered goods from various vendors to maintain store merchandise levels.
- Developed loyal customer base by building strong relationships through exceptional service and communication skills.
- Strengthened vendor relationships with prompt payment processing while effectively managing the shop''s budget constraints.
Education
N3 - Electrical Engineering Studies
Central Johannesburg College (TVET)
Johannesburg 04.2001 -
High School Diploma -
Queens High School
Johannesburg 04.2001 -
Skills
Office Equipment Maintenance
Certification
First Aid Level 1
Timeline
First Aid Level 1
08-2023
Receptionist Administrator
Cool Ideas Internet Service Provider
12.2021 - Current
Dispatch Coordinator
Cool Ideas Internet Service Provider
09.2021 - Current
Sales Executive
Sharemont Investments
02.2019 - 02.2020
Promotions Representative
Retail Insight
01.2018 - 11.2019
Shop Keeper
Friendz Palace
02.2015 - 10.2017
N3 - Electrical Engineering Studies
Central Johannesburg College (TVET)
04.2001 -
High School Diploma -
Queens High School
04.2001 -
Similar Profiles
Mambwe ChintuMambwe Chintu
Key Account Manager – NGO, Embassy and Learning Institutions Portfolio at Airtel Enterprise Business: Internet &Telecommunication service providerKey Account Manager – NGO, Embassy and Learning Institutions Portfolio at Airtel Enterprise Business: Internet &Telecommunication service provider
FARNAZ JAHANPARVARFARNAZ JAHANPARVAR
Software Quality Assurance Tester at Zitel (Internet Service Provider)Software Quality Assurance Tester at Zitel (Internet Service Provider)
Rania DaraghmehRania Daraghmeh
IT/IS INTERNAL AUDIT SUPERVISOR at Umniah Telecommunications Company/ Mobile Operator &Internet Service ProviderIT/IS INTERNAL AUDIT SUPERVISOR at Umniah Telecommunications Company/ Mobile Operator &Internet Service Provider