Charmaine Krüger
Kameeldrift East, Pretoria
Summary
Accomplished Vehicle Sales Executive with extensive experience in both new and used car sales, negotiation and exceptional customer service. Proven track record in building long-term client relationships, enhancing customer satisfaction, and driving repeat business by leveraging skills in customer feedback analysis, problem resolution, and value-added selling. Adept at utilising CRM systems to optimise sales processes and employing social media for effective lead generation. Committed to delivering outstanding after-sales support and fostering trust to secure referrals. Career goal: To continue advancing in the automotive sales industry by further developing expertise in client engagement and innovative sales strategies.
Overview
23
23
years of professional experience
Work History
New/Used Vehicle Sales Executive
Squad Cars Motor Group
Pretoria North
01.2025 - Current
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.
- Established and nurtured long-term relationships with key clients to secure repeat business and referrals.
- Followed brand guidelines to provide consistent customer experience.
- Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
- Organised and participated in industry events, exhibitions, and networking functions to promote the company and its products.
- Offering demos of different vehicles to clients.
- Taking part in mall displays, etc.
Used Vehicle Sales Executive
BB GWM Montana
Pretoria
06.2024 - 01.2025
- Answered incoming calls politely and professionally, following up on enquiries and responding to customer requests.
- Demonstrated comprehensive knowledge of car models, features, and specifications to advise customers effectively.
- Advised customers on product range, price, delivery, warranties and product use.
- Organised and carried out professional and extensive car demonstrations and test drives, observing safety throughout processes.
- Taking part in displays at malls etc.
- Participating in online sales modules as well as vehicle model courses.
Used/Demo Executive
MasterCars McCarthy Volkswagen Wonderboom
09.2023 - 06.2024
- Selling used/demo vehicles.
New & Used Vehicle Sales Executive
CMH Mazda Hatfield
Pretoria
01.2023 - 09.2023
- Selling new, used & demo vehicles to clients.
- Taking clients on test drives.
Used & New Vehicle Sales
Auto City Kia Nigel
Nigel
07.2021 - 02.2022
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Cold called customers to build lead database.
Used/New Vehicle Sales
Kelfords Motors
Somerset West, WC
08.2020 - 06.2021
- At Kelfords we also assist the service department with picking up & dropping off workshop clients in the morning and during the day due to shortage of drivers.
- Assisting with changing the new & used dealership floor on a weekly basis by moving vehicles around.
- Dropping off loaner vehicles for clients in my local area as a special service to Kelfords clients and picking up vehicles for the service department if necessary.
- Doing monthly online training for Ford and completed my online advanced driving course.
- Following up on wild card leads as well as Show Room leads from Carfind, Cars, Surf 4 Cars, AutoTraders, Automart, etc.
Used Vehicle Sales
Pitstop Motors
Wonderboom South, Pretoria
09.2015 - 04.2020
- At Pitstop Motors I was also doing the bookings for vehicles sent for valets and for repairs, services, road worthies, etc.
- Taking photos of the vehicles and place them on the various vehicle sales websites.
- Handling of client's queries, problems, licensing, after sales.
- Taking clients for test drives.
- All administrative duties around sales, etc...
New Vehicle Sales Executive
McCarthy Suzuki Menlyn
Menlyn
04.2014 - 07.2015
Senior Sales Executive - Used Vehicles
Pro Quick Motors
Gezina, Pretoria
03.2012 - 03.2014
- GM Group
Senior Sales Executive - New Cars
Premier Auto-GM Group
Vereeniging
09.2008 - 10.2010
Senior Sales Executive - New and Used Cars
Hyundai Springs
Springs
07.2007 - 08.2008
Senior Sales Executive - New and Demo Cars
Kia Motors - AMH Group
Boksburg
02.2006 - 06.2007
Senior Sales Executive - New and Used Cars
Auto Pedigree-Imperial Group
Springs
01.2003 - 12.2005
Education
Std 10 (Matric) - Afrikaans, English, Accountancy, Typing, History, Biology
High School Touws River
Touws River, Western Cape1989
Skills
- Vehicle sales negotiation
- Customer feedback analysis
- Exceptional after-sales support
- Problem resolution
- Trust building
- Value-added selling
- Lead generation
- Customer Service
- Communication
- Customer relations
- Product and service sales
- Client engagement
- Customer relationship management (CRM) database building
- Social media for sales
- Social media advertising
- Cross-selling and upselling
References
- John Barlow, Cal manager VW, 083 488 8529, VW Wonderboom
- Shaun Howard, Used Car sales manager, 082 690 5215, CMH Mazda Hatfield
- Shaun van Breda, Used sales manager, 082 463 8588, Auto City Kia Nigel
- Jacques Fourie, (021) 001 2233, Sales Manager, Kelfords, Somerset West
- Piet Nel, 083 227 4269, Owner, Pitstop Motors, Pretoria
- Wessel Oosthuizen, 083 506 1868, New Sales Manager, New-Suzuki, Menlyn
- Berend Alkema, (012) 335-3299, Sales Manager, Pro Quick Motors Gezina Pta
- Mike Hawkens, (016) 421-3800, Sales Manager, General Motors Vereeniging
- Mr Phadahachee, (011) 811-0111, Sales Manager, Hyundai Springs
- Bernice Myburgh, (011) 823-4656, Sales Manager, Kia Boksburg
Personal Information
- ID Number: 710416 0277 08 6
- Health Status: Good
Languages
Afrikaans
First Language
English
Proficient
C2
Hobbies and interests
- Fast cars, cars in general, old vintage cars & riding cruiser motorcycles.
- Enjoying animals & the ocean.
- Playing guitar & singing.
- Performing for shelters & old age homes for fundraisings.
- Enjoying the ocean.
References
- Mercia Kroukamp - Dealer Principal BB GWM Montana - 012 523 9500
- John Barlow - Used Car Manager McCarthy VW Wonderboom - 083 488 8529
- Shaun Howard - Used Car Manager CMH Mazda Hatfield - 082 690 5215
- Shaun van Breda - Used Car Manager Auto City Kia Nigel - 082 463 8588
- Jacques Fourie - New Car Manager Kelfords Ford Somerset West - 021 001 2233
- Piet Nel - Owner Pitstop Motors Wonderboom, Pretoria - 083 227 4269
- Wessel Oosthuizen - New Car Manager McCarthy Suzuki Menlyn - 083 506 1868
- Berend Alkema - Used Car Manager Pro Quick Motors Gezina, 012 335 3299
- Mike Hawkens - New Sales Mananger GM Motors Vereeniging - 016 421 3800
- Padahachee - New/Used Manager Hyundai Springs - 011 811 0111
- Bernice Myburgh - New Car Manager AMH Kia Boksburg - 011 823 4656
Accomplishments
- Kia Motors South Africa - Silver Senior Sales Executive Award
- Completing all online vehicle sales & vehicle sales technique courses.
- Complete online advanced driving course - Kelfords Ford
Timeline
New/Used Vehicle Sales Executive
Squad Cars Motor Group
01.2025 - Current
Used Vehicle Sales Executive
BB GWM Montana
06.2024 - 01.2025
Used/Demo Executive
MasterCars McCarthy Volkswagen Wonderboom
09.2023 - 06.2024
New & Used Vehicle Sales Executive
CMH Mazda Hatfield
01.2023 - 09.2023
Used & New Vehicle Sales
Auto City Kia Nigel
07.2021 - 02.2022
Used/New Vehicle Sales
Kelfords Motors
08.2020 - 06.2021
Used Vehicle Sales
Pitstop Motors
09.2015 - 04.2020
New Vehicle Sales Executive
McCarthy Suzuki Menlyn
04.2014 - 07.2015
Senior Sales Executive - Used Vehicles
Pro Quick Motors
03.2012 - 03.2014
Senior Sales Executive - New Cars
Premier Auto-GM Group
09.2008 - 10.2010
Senior Sales Executive - New and Used Cars
Hyundai Springs
07.2007 - 08.2008
Senior Sales Executive - New and Demo Cars
Kia Motors - AMH Group
02.2006 - 06.2007
Senior Sales Executive - New and Used Cars
Auto Pedigree-Imperial Group
01.2003 - 12.2005
Std 10 (Matric) - Afrikaans, English, Accountancy, Typing, History, Biology
High School Touws River