Charity Welile Dlamini
IT Support
KAGISO 2
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Office Admin Assistant
Uxolwelo Protection Services
Krugersdorp
01.2011 - 07.2014
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Control Room Operator
Fostertech Security
Krugersdorp
06.2022 - Current
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Played a key role in the development of junior operators through mentoring initiatives, sharing expertise gained from years of experience in the field.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Supported continuous improvement efforts by participating in regular training sessions and staying current on industry best practices.
IT Support
RMG Security
Krugersdorp
03.2015 - 07.2021
- Ensured seamless integration of new technology updates within existing systems by working closely with IT support teams during rollouts or upgrades.
- Coordinated cross-functional efforts between the research team and other departments involved in the project's success such as IT support or business development teams.
- Collaborated with IT support team to troubleshoot issues efficiently minimizing downtime of critical systems.
- Streamlined IT support processes by establishing a centralized helpdesk system to handle user requests and concerns.
Education
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CompTIA A+ - Italian Studies
UniCollege Westrand
Krugersdorp 12.2014
Skills
Computer Skills
Interpersonal Skills
Billing and Invoicing
Help Desk Operations
Desktop Technical Support
Technical Support
Equipment Maintenance
Documentation skills
Excellent Communication
Teamwork and Collaboration
Self-Motivated
Active Listening
Data Entry
Certification
Certificate of GCE O’level & Prevocational Studies
Personal Information
- ID Number: 870104 1100 129
- Passport Number: 40392214
- Date of Birth: 01/04/87
- Gender: Female
- Nationality: Swazi
- Marital Status: Single
- Religion: Christian
Health
Good
References
L Nkohla (Human Resources) Fostertech
Cell: 064 934 8707
S Pinkoane (Human Resources) RMG Sec
Cell: 068 547 5419
Disclaimer
I Charity Welile Dlamini declare that the above information is correct and true according to my knowledge.
Timeline
Control Room Operator
Fostertech Security
06.2022 - Current
IT Support
RMG Security
03.2015 - 07.2021
Office Admin Assistant
Uxolwelo Protection Services
01.2011 - 07.2014
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CompTIA A+ - Italian Studies
UniCollege Westrand
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