Brian Gwatirera
Information Technology Support Services
Olievenhoutbosch
Summary
CAREER OBJECTIVES Dedicated to building a long-term career with opportunities for career growth. Bringing my strong sense of dedication, motivation, and responsibility in the IT industry, and to utilize my skills obtained through experience. And to enhance my educational and professional skills in a stable and dynamic workplace.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Office Admin Assistant
12 Stone Reality
Johannesburg
03.2020 - 01.2021
Main Duties:
First point of contact with clients and suppliers
Scanning and filing relevant documents
Assisted the IT department sometimes by:
Ensuring that system documentation is kept up to date
Maintaining all IT equipment on a regular basis e.g. printers, copiers, etc…
Installing software for users and updating systems where relevant
SKILLS
Education
Dip - Information Technology
NELSON MANDELA METROPOLITAN
Port Elizabeth 01.2020 - 01.2022
Matric -
Leap Science and Math School
Diepsloot 01.2016 - 01.2019
Skills
Good listening and clear communicationundefined
Accomplishments
- Matric
- Fresh Desk CRM Project Nelson Mandela University Sep 2022 - Nov 2022 (3 months) Responding to tickets logged by clients with detailed troubleshooting steps to help the resolve their queries. Changing of ticket priority and ticket escalation.
- Communication Networks Project Nelson Mandela University Feb 2022 - Jun 2022 (5 months) Troubleshooting network connection using cisco router and switches to ensure connectivity across all devices, implementing ALCs on some routers to deny or permit access to some Protocols. Configuration of NAT on cisco routers.
- CCCNAv7: Enterprise Networking, Security, and Automation
- CCNAv7: Switching, Routing, and Wireless Essentials
Timeline
Office Admin Assistant
12 Stone Reality
03.2020 - 01.2021
Dip - Information Technology
NELSON MANDELA METROPOLITAN
01.2020 - 01.2022
Matric -
Leap Science and Math School
01.2016 - 01.2019
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