Charity Masego Ratji
PUBLIC ADMINISTRATOR
Vosloorus
Summary
Knowledgeable Administrator with proven track record in efficiently managing appointment schedules and client communications. Consistently ensured smooth operations by coordinating with multiple departments and addressing client needs promptly. Demonstrated excellent organizational skills and strong attention to detail.
I am a team player, reliable, honest with attention to detail. I have strong problem solving skills. I am able to work under pressure and ensure that I meet deadlines. I am a good listener, hard worker, people’s person and goal driven.
Overview
17
17
years of professional experience
Work History
Bookings Administrator
MPACT RECYCLING COMPANY
05.2025 - Current
- Streamlined communication processes between departments, improving response times and client satisfaction.
- Collaborated with team members to improve overall productivity and communication within the office.
- Directed telephone calls to appropriate parties.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Manage and coordinate the logistics of recycling collections and deliveries, this involves scheduling pickups, managing routes and ensuring smooth operations for both customers and the company nationwide.
- Resolving customer queries via emails and telephonically.
- Create purchase orders.
- Accuracy and attention to detail.
Youth Administrator (Internship)
City Of Ekurhuleni
11.2023 - 12.2024
- Providing support and guidance to the youth regarding bursaries, employment and other services they may require assistance with.
- Identify the needs of young adults, develop, implement and evaluate programs that can assist them.
- Monthly reporting of youth walk-ins and how they were assisted, report on challenges faced.
- Effective communication, reliability and attention to detail.
- Work with different stakeholders like NYDA, SEDA and other stakeholders to assist the youth looking for employment and those who want to start businesses.
- Organize youth outreach events, invite our stakeholders to do presentations of the services they have and how they can assist our youth members.
- Managed administrative operations to enhance service delivery and efficiency within municipal departments.
- Coordinated meetings and events, facilitating communication between stakeholders and community members.
Accounts Receivables Officer
Airports Company South Africa
06.2016 - 01.2022
- Collection of debt from stakeholders.
- Emailing of invoices and statements to stakeholders monthly.
- Managing the level of bad debts.
- Allocating payments according to remittances from clients.
- Processing credit notes and billing.
- High level of accuracy and attention to detail.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software (ORACLE) to reconcile accounts, track income, and generate invoices.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
Cash Controller
Airports Company South Africa
03.2009 - 05.2016
- Draining pay stations with cash in transit officers.
- Accurately count notes, coins, daily banking.
- Attending to problematic pay stations with technicians, record the problem encountered and ensuring it is resolved so that customers can be able to pay for parking.
- Handing out revenue to Change Officers at the beginning of shift so that they can fill pay stations with notes and coins to enable customers to receive their change when paying for parking.
- Assisted with end-of-month bank reconciliations, ensuring all transactions were accounted for accurately within the company''s financial system.
- Safekeeping of keys and revenue of the department.
- Administration duties.
- Oversaw daily reconciliation of cash transactions, maintaining high levels of accuracy and integrity.
- Managed cash flow processes to ensure accurate financial reporting and compliance.
- Trained junior staff on cash management protocols, fostering a culture of accountability and precision.
- Managed petty cash fund responsibly, disbursing funds as needed while maintaining detailed records for audit purposes.
Education
Bachelor’s Degree - Public Administration
MANCOSA
Johannesburg, South Africa05-2023
Certificate - Credit Management
The Institute of Credit Management
Bedfordview06-2019
Matric Certificate - Tswana, English, Afrikaans, Economics and Accounting
Letsibogo Girls High School
Johannesburg, South Africa01-2003
Skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Strong organization
Client relationship building
Order tracking
Outbound calling
Data entry expertise
Follow-up skills
Remote work capabilities
Appointment setting
Call routing
Client relations management
Telephone etiquette
Email management
Strong work ethic
Teamwork and collaboration
Customer service
Attention to detail
Problem-solving abilities
Critical thinking
Account management
Time management
Timeline
Bookings Administrator
MPACT RECYCLING COMPANY
05.2025 - Current
Youth Administrator (Internship)
City Of Ekurhuleni
11.2023 - 12.2024
Accounts Receivables Officer
Airports Company South Africa
06.2016 - 01.2022
Cash Controller
Airports Company South Africa
03.2009 - 05.2016
Bachelor’s Degree - Public Administration
MANCOSA
Certificate - Credit Management
The Institute of Credit Management
Matric Certificate - Tswana, English, Afrikaans, Economics and Accounting
Letsibogo Girls High School
About myself
I love listening to music and i am versatile when it comes to genres, i find it therapeutic and it calms me down when i am having a bad day. I also enjoy hiking with my family. I am very professional when it comes to my work, but i am also a fun person outside of work. I am able and love organizing employees outings, for an example: team building events and other outings, it enhances my organizing and communication skills, i also find it very refreshing.
The languages i am able to speak, read and write are English, Setswana and Isizulu.