Nomonde Dube
Human Resources Administrator / Customer Relations Manager
Pretoria
Summary
Highly organized and detail-oriented Admin Clerk with over five years of experience in administrative and clerical tasks, demonstrating a strong commitment to efficiency and accuracy.
Proven expertise in precise data entry, maintaining comprehensive records, and delivering exceptional customer service to clients and staff. Adept at streamlining processes to enhance productivity while ensuring compliance with organizational standards.
Recognized for a proactive approach to problem-solving and dedication to fostering positive workplace relationships.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Bookings Administrator
Hatfield Motor Group, Volkswagen
01.2016 - Current
- Provide administrative, financial, and clerical support to enterprises. Automate tasks and gain real-time data to convert into profits using CDK Global and DMS systems. Foster relations with customers, attend to queries, seek business development opportunities, and negotiate terms of sale. Collect and capture client / vehicle details, prepare and deliver job cards to technicians, and monitor status reports. Control senior management calendars, assist with HR duties and draft monthly financial reports when needed. Govern accounts, issue invoices, debit notes, and claims, and map P&L. Formulate presentations, draft correspondence, and introduce new upselling strategies.
- Increased profits by upselling vehicle and maintenance service plans and providing current clients with free vehicle evaluations.
- Received incentive bonuses for sales and services delivered.
Human Resources Administrator
Triotic Protection Service
01.2015 - 01.2016
- Acted as first point of contact for HR queries including recruitment procedures, training, promotions, and terminations. Compiled contracts and submitted overtime, leave applications, and processed Payroll items, ensuring strict adherence to company policies. Upgraded data records and systems, captured spreadsheets, and delivered relevant correspondence to employees. Coached and presented educational materials to staff at various sites, awarded best personnel with learnerships, and collaborated with stakeholders on practices to increase performance. Tracked financials, oversaw P&L operations, and supplied feedback to directors. Allocated invoices to PSIRA and SASSETA, administered payments, and resolved discrepancies.
- Acknowledged for efforts in encouraging employees to register with SASSETA.
Administrative & Floor Sales Consultant
Truworths
01.2007 - 01.2013
- Directed internal store departments, controlled inventory rotations, orders, and transactions. Examined financial statements, formulated cost analysis, and introduced tactics to optimize profits. Regulated shipping of product lines and negotiated contract deals with suppliers. Rendered best customer service practices, assisted with purchase decisions, rectified problems, and ensured regulatory compliance. Recruited and trained staff, measured KPI’s, organized onboarding, and promoted company culture. Drafted weekly rosters and duties, consulted with HR in matters pertaining to performance metrics, and implemented strategies to improve staff productivity. Attended trade shows and events to source potential merchandise for future sales.
- Received ‘Best Customer Service’ award for highest level of passion and dedication in work efforts.
Education
Higher Certificate - Human Resource Management
IQ Academy
South Africa03-2023
Skills
Communication skills, listen attentively hear and understand what others are saying and effectively respond and resolve issues accurately and organize reports, emails, letters, and other documentation, ensuring proper record-keeping,establishing positive relationships with colleagues and members of the public through effective communication
Professional Training
- Sales & Merchandising
- Service Desk Skills
- ETDP SETA Conduct Outcome Based Assessment
- PSIRA Access Control – Grade E, D, C
Timeline
Bookings Administrator
Hatfield Motor Group, Volkswagen
01.2016 - Current
Human Resources Administrator
Triotic Protection Service
01.2015 - 01.2016
Administrative & Floor Sales Consultant
Truworths
01.2007 - 01.2013
Higher Certificate - Human Resource Management
IQ Academy