CHANTELL SINDEN
Sabie
Summary
Professional Summary
Highly motivated and results-oriented Sales Representative with a proven ability to identify business opportunities, develop strong client relationships, and consistently achieve sales targets. Experienced in prospecting, lead generation, account management, and negotiating mutually beneficial agreements. Skilled at understanding customer needs, presenting tailored solutions, and managing the full sales cycle from initial contact to closing and after-sales support. Strong communicator with excellent interpersonal, problem-solving, and relationship-building skills, committed to delivering exceptional customer service while driving business growth and increasing market share.
Overview
1
1
Certification
16
16
years of professional experience
Work History
External Sales Representative
MEGA Laundry Equipment
04.2026 - Current
- Identify and prospect new customers
- Schedule and conduct client meetings.
- Present Mega Laundry Equipment's products and services.
- Generate and follow up on sales leads.
- Prepare accurate quotations and proposals.
- Follow up on quotations to secure orders.
- Negotiate within company pricing guidelines.
- Maintain accurate customer records in the CRM system.
- Submit weekly sales activity reports and sales forecasts
- Conduct site inspections before preparing equipment recommendations.
- Measure available installation space.
- Assess utilities such as water, electricity, drainage, and steam (where applicable).
- Liaise with installers and technicians when required.
External Sales Consultant
Michem Cleaning Supplies
08.2023 - 03.2026
- Conduct market research on competitors
- Promote and sell chemical products to customers.
- Provide technical advice to customers on product specifications
- Conduct regular training to customers
- Keep up to date with new product development and industry trends.
- Do quotes and sales orders for customers
- Identify and target new business opportunities within assigned territories or market segments.
- Build and maintain strong relationships with new and existing customers.
- Present and demonstrate products or services to clients, highlighting key features, advantages, and benefits.
- Achieve or exceed monthly and quarterly sales targets.
- Prepare and deliver accurate sales quotes, proposals, and product information.
- Negotiate pricing, terms, and contracts in line with company guidelines.
- Conduct regular follow-ups with customers to ensure satisfaction and encourage repeat business.
- Maintain a deep understanding of the company’s products and stay updated on industry trends.
- Record and update all sales activities in CRM systems or tracking tools.
- Resolve customer queries, complaints, and issues promptly and professionally.
- Collaborate with internal teams such as marketing, logistics, and customer support to ensure smooth service delivery.
- Participate in sales meetings, training sessions, and promotional events.
- Provide feedback to management regarding market trends, customer needs, and competitive activity.
- Strategic management of key accounts.
External Sales Consultant
Hertex
10.2023 - 07.2024
- Promote and sell merchandise, sample book and partnership programs to customers in the allocate area.
- Meet sales targets by visiting clients according to contact plan and selling merchandise.
- Weekly call reports submitted to Sales manager.
- Promote and sell special imported ranges and additional products.
- Highlight new business by identifying new sales opportunities.
- Build productive relationships with clients.
- Manage back-orders list and ensure client expectations are met.
- Support finance department with payment queries.
- Based on the road mainly with attending weekly sales meetings
- Main Duties
External Sales Consultant
Hansgrohe South Africa
11.2017 - 09.2023
- Identifying new business opportunities within existing client base.
- Develop, maintain, and grow a portfolio of dealers in the trade, DIY and kitchen channels.
- Preform account management role in managing the set portfolio of clients through target driven selling.
- Identify areas potential growth and develop plans to implemented accordingly.
- Create and improve sales/ product presentation or proposals to suit the target clients.
- Assist clients with orders, pricing, returns and other sales related queries.
- Provide input forecasting for new category based on client and market feedback.
- Liaise with relevant area to ensure delivery of SLA for the assigned accounts.
- Keeps management informed by submitting activity and result reports, such as daily call reports, weekly work plans and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, new products, delivery schedules.
- Analyze market, competitors and client information and suggest necessary improvements.
- Resolves customer complaints by investigating problems, developing solutions preparing reports, and making recommendations to management.
- Manage discount requests on bulk or high value orders.
- Ensure all admin related tasks and internal/external communication are carried out proficiently.
- Provide market feedback on the retail channels and competitor activity to the National Retail manager monthly.
- Always maintain a comprehensive knowledge of our products.
- Ensure active involvement in the planning, management and execution of promotions, events or sales activity.
- Represent the brand and company at industry or customer events.
- Manage sales related administration and capturing of data on where applicable.
- Planning and completion of visits, maintenance of client details and installed base on the CRM system C4C.
- Continuous training on the brand and products to our retail partners and sales staff.
- Drive sells out at store level by analyzing reports when available.
- Management of strategic key accounts but not limited - Builders Warehouse, Leroy Merlin, Bathroom Bizzare, Tile Africa, Easylife Kitchen, Plumblink
Counter sales consultant
Waterways Alberton
08.2010 - 08.2012
- Attending to counter customers and showroom customers
- Running weekly stock report and counting stock and ordering replacement stock.
- Quoting customers.
- Purchasing from suppliers.
- Cold calling.
- Going out from time to time to see customers.
- Collecting and reporting after sales customer information and issues.
- Calling customers daily.
- Selling products on special focus days.
- Main Duties
External Sales Consultant
WHS Saffer
07.2013
- Quoting customers.
- Handling Tenders.
- Follow up on back-order report.
- Work together with customers to achieve both customer needs and company’s needs.
- Conduct ongoing customer needs, analyze, research of customer’s needs.
- Collecting and reporting after sales customer information and issues.
- Gathering market feedback.
- Selling products on special focus days.
- Participating full training sessions, skills developing and professional development classes.
- Coordinating with customers for status on orders and ensuring the delivery commitment is met.
- Presenting sales proposals to potential customers.
- Educate customers on product features.
- Negotiating and closing deals.
- Upselling products and services
Internal Sales Consultant
WHS Saffer
07.2010
- Quoting customers.
- Handling Tenders.
- Follow up on back-order report.
- Work with sales External Sales Consultant.
- Work with clients and achieve company goals.
- Conduct ongoing customer needs, analyze, research of customer’s needs.
- Collecting and reporting after sales customer information and issues.
- Calling customers daily.
- Selling products on special focus days.
- Participating full training sessions, skills developing and professional development classes.
- Coordinating with customers for status on orders and ensuring the delivery commitment is met.
- Main Duties
Skills
- Sales and marketing
- New business development
- Client Relationship management
- Communication
- Negotiating
- Lead generation
- Proposal preparation
- Technical product knowledge
- Complaint handling and resolution
- Team leadership and motivation
Languages
Languages: English and Afrikaans
References
- Mia, Robertson, Sales Manager, 079 874 8135 - Michem
- Stephanie, Mulder, Sales Manager, 083 647 1862 - Hertex
- Erwin, Minnie, Managing Director, 072 956 3649 - Hansgrohe
- Sarie, Botha, Sales Manager, 082 882 1960 - Saffer
- Nick, Fraser, Sales Manager, 072 224 3744 - Saffer
- Leroux, Seegers, Store owner, 083 408 0449 - Waterways Alberton
ADDITIONAL INFORMATION
Computer Literacy: Microsoft Office: Word, Excel, Power point
Certification
Matric 2005
- Mercantile Law
- Geography
- Economics
- Business Economics
- English
- Afrikaans
Interests
- Reading
- Cooking & Baking
- Hiking
- Cycling
- Camping
Timeline
External Sales Representative
MEGA Laundry Equipment
04.2026 - Current
External Sales Consultant
Hertex
10.2023 - 07.2024
External Sales Consultant
Michem Cleaning Supplies
08.2023 - 03.2026
External Sales Consultant
Hansgrohe South Africa
11.2017 - 09.2023
External Sales Consultant
WHS Saffer
07.2013
Counter sales consultant
Waterways Alberton
08.2010 - 08.2012
Internal Sales Consultant
WHS Saffer
07.2010