Chante’ Karen Damons
Cape Town
Summary
Results-oriented HR Officer with expertise in recruitment, employee relations, and performance management. Developed and implemented HR policies that improve organisational efficiency and employee satisfaction. Managed complex employee issues with tact, ensuring compliance with employment laws while promoting a productive workplace.
Overview
2
2
Languages
11
11
years of professional experience
Work History
HR Officer
FEDISA Fashion School
10.2025 - Current
- Manage the full employee lifecycle, including workforce planning, recruitment, onboarding, development, performance management and offboarding.
- Manage end-to-end recruitment, including job descriptions, advertising, candidate sourcing, screening, interviews, reference checks, offers and onboarding.
- Served as first point of contact for HR-related queries, guiding on employee relations, policies, labour legislation, leave, remuneration and performance matters.
- Managed disciplinary, grievance and employee relations processes, including CCMA preparation.
- Coordinate performance management, including probation reviews, KPIs, annual reviews and performance improvement plans.
- Oversee remuneration, benefits and payroll-related HR processes, including appointments, contract renewals, remuneration changes, leave administration and payroll reporting.
- Compile HR reports, analytics, dashboards and workforce statistics, tracking turnover, absenteeism and recruitment metrics to inform decision-making.
- Develop, review and maintain employment contracts, job descriptions, HR policies, SOPs and HR processes.
- Maintain accurate employee records, HR systems, personnel files and organisational structures while ensuring POPIA and HR compliance.
- Coordinated Employment Equity, Skills Development, training and organisational development initiatives to enhance workforce capabilities.
- Support employee engagement, wellness, recognition initiatives and organisational culture.
- Partner with management on workforce planning, restructuring and headcount requirements.
- Continuously review and improve HR processes and procedures to improve efficiency and align with best practice.
- Report directly to the CEO, providing strategic and operational HR support.
HR Officer
Westside Trading 589 (Pty)Ltd
Cape Town, Parow
09.2022 - 09.2025
- Managed end-to-end recruitment and onboarding, including job advertisements, CV screening, interviews, reference checks, job descriptions, offers, contracts, and new employee inductions, ensuring a smooth integration for new hires.
- Act as the primary point of contact for HR queries and employee/management concerns, ensuring timely and effective resolution.
- Maintain accurate electronic and physical employee records, HR databases, documentation, leave records, warnings and employee information.
- Support payroll by providing accurate employee data, including leave, attendance, absences and work schedules.
- Assist with disciplinary and grievance processes, ensuring compliance with company policies and labour legislation.
- Support the development, implementation and enforcement of HR policies, procedures and processes relating to working conditions, performance, discipline and absence management.
- Coordinated employee training and development activities, maintaining accurate training records to promote continuous professional growth.
- Provide guidance and support on employment legislation and HR compliance requirements.
- Assisted with HR compliance and reporting, ensuring timely submissions of WSP, Employment Equity (EE), and BBBEE documentation, contributing to organisational compliance.
- Participate in HR projects, strategic planning and workforce forecasting, supporting short- and long-term staffing strategies.
- Oversee workforce management and staffing allocation across Bellville warehouse departments, including Dispatch, Production, Inventory, Resort, Packaging and the Parow facility, supporting approximately 120 employees.
- Develop and distribute monthly staff rosters to ensure effective staffing, shift coverage and operational efficiency.
- Manage employee attendance, absences and leave, including annual, sick and unpaid leave, while ensuring accurate records and compliance with labour regulations.
- Provide general HR administrative support, including maintaining calendars, preparing internal communications, newsletters and memos.
HR Generalist
iSON Xperiences
Cape Town,CBD
02.2022 - 09.2022
- Provide HR guidance and practical support to employees and management, acting as the HR department representative and employee engagement champion.
- Manage employee engagement initiatives, including identifying and resolving HR concerns, weekly reporting, floor activities and monthly engagement calendars.
- Manage employee files, HR filing systems and audit-ready documentation, including onboarding, terminations and supporting records.
- Administered employee engagements, terminations, onboarding documentation and HR correspondence, processed AWOL letters, warnings, abscondment, UIF, withdrawal and employment confirmation letters accurately.
- Managed high-volume recruitment, including advertising, TalentLink sourcing, CV screening, candidate screening and interviews, successfully filling monthly recruitment targets for campaigns including MultiChoice, MTN, SHEIN and Vodacom.
- Support payroll administration using VIP, including new-joiner trackers, employee updates, payroll queries and accurate submission of leave, maternity, secondment, termination and promotion information.
- Maintain HR trackers for AWOL, maternity, secondments, leave, disciplinary matters and CCMA, ensuring accurate and timely payroll information.
- Draft, process and distribute employment contracts, coordinate HOD approvals and signatures, and ensure timely contract renewals and terminations.
- Conduct new employee inductions and prepare induction packs, ensuring all required documentation and contracts are completed before commencement.
- Prepared and managed disciplinary documentation, maintained compliance with policies through accurate record-keeping of evidence, contracts, notices, code of conduct acknowledgements and leave/absence records.
- Prepared employees and management for disciplinary enquiries, attending hearings in an HR capacity.
- Maintain accurate HR records and documentation in line with company policies, audit requirements and HR procedures.
English Second Language Consultant
Wallstreet English
09.2018 - 08.2021
- Applied knowledge of course material and integrated effective tutoring techniques to improve student understanding and retention.
- Engaged students through live video classes to enhance participation and learning outcomes
- Communicated with students by articulating clearly, selecting appropriate vocabulary, and assessing comprehension using diverse methods
- Listening actively and effectively in order to identify and solve problems, facilitating learning for students, and building student confidence
- Teaching all levels of English, primary and tertiary levels
Workforce Management
Callforce TutorABC
12.2016 - 10.2018
- Developed monthly schedule for consultants, ensuring optimal coverage and alignment with client needs.
- Coordinated shift changes for consultants, ensuring adequate staffing levels to meet operational demands.
- Maintained annual leave tracker for consultants, facilitating accurate planning and resource allocation.
- Meeting clients demands monthly
- Responding to emails of consultants and communicating daily
- Managed floor supervision to resolve any IT-related challenges./ Problem solving with any disconnections
Human Resource Assistant
Callforce TutorABC
CAPE TOWN
02.2016 - 10.2018
- Managing the HR filing system: Adding and creating new employee files, Removing terminated files and filing them under terminations, Creating labels for names and keeping them in order, Keeping files updated.
- Updated the performance management tracker immediately after issuing counselling sessions or warnings for disciplinary record purposes.
- Witnessed the issuing of warnings and participated in disciplinary enquiries and meetings to uphold compliance.
- Compiled disciplinary packs, including evidence, contracts, and notice to attend documents, while documenting aggravating and mitigating circumstances and leave/absence trends.
- Preparing employees for disciplinary enquiries/hearings and acting as company representative for employees.
- Managing Terminations/ resignations and termination tracker: After resignation/dismissal/failed training/ abscondment received, add employee to termination tracker including all relevant dates and indicate leave payout/deduction of notice/recommended for re employment etc.
- Conduct Exit interviews before employee's last date of service.
- Removing consultant from the consultant details sheet after resignation and ensuring that the consultant is removed from being scheduled after their last day of noticed is served, using excel spreadsheets.
- Payroll administration: Adding new starts to the New Agent Import Sheet for each payroll: Adding personal and Banking details, Employee Equity Information etc for VIP payroll to import at the end of a cycle and ensuring that each detail is perfectly captured.
- Facilitated disciplinary and incapacity enquiries, ensuring fair assessments of employee situations.
- Doing all administration work for the HR Coordinator in practice for DE prosecution (finding evidence, compiling case, ensuring all facts are proven through evidence, ensure enough notice is given to employees, highlighting clauses in contract relating to charge and studying the company's disciplinary code for charge purposes).
- Support Staff Payroll Filing and Administration: Keeping a record of all support staff and seconded staff time sheets and making sure that it gets processed on time for support and seconded staff payment.
- Conducted inductions and initial training for new staff, reviewing company training agreements, contracts, and policies to ensure understanding of procedures and grievance processes.
- Recruitment: Identify job need, Document need and reasons for need, Monitoring the resignation and termination trend and calculating requirements, If turnover is 40 then recruitment needs to make up for the 40 terminations.
- Create a job advertisement including job requirements, job specification, location and salary amount.
- Place job adverts on recruitment sites.
- Screen candidates CVS.
- Select and shortlist candidates who meet the job requirements.
- Interview selected candidates and set up assessments.
- Phone and email all interviewed candidates who were successful and those who were unsuccessful.
- Successful candidates to do fingerprints for MIE screening and signature of NDA documents.
- Provide candidates with feedback on start date and all requirements needed to start.
- Update stats daily and weekly for an accurate breakdown of recruitment count and need.
- Competencies/Computer Skills: Excel, Word, Windows operating systems10+, SmartScreen application and Biometric Integration, Level 1 First Aid.
Telemarketing agent
The Foschini group
10.2015 - 08.2016
- Conducted outbound calls to connect with potential clients
- Called Foschini clients daily to offer insurance products
- Responded to inbound calls to provide product information
- Delivered customer service to address client inquiries and needs
- Maintaining client relations
Education
NQF 5 - Human Resources management
Northlink College
01-2020
NQF 4 - Human Resources management
Northlink College
01-2019
TEFL certificate -
The TEFL University
01-2016
Diploma -
City Varsity
01-2015
Matric -
Boston Private
01-2012
BCOM - Human Resources Management
Mancosa
Skills
- Recruitment & Selection
- Performance Management
- Employee Relations
- Remuneration & Benefits
- HR Policies & Procedures
- HR Compliance
- Leave & Attendance Management
- HR Reporting
- HR Operations
- HR Administration
- HR Systems
- Management Support
Languages
English
Afrikaans
References
- Tamlin Latola, HR Manager, 0614011168
- Cameron Subramoney, Campaign Manager, 0733327264
- Elroy Jansen, Supervisor at The Foschini Group, 0748469255
- Nathalie Albertyn, HR Manager, 065 872 4446
- Allen Leroux, CEO, Reference available upon request.
Personal Information
- Available: Immediate
- ID Number: 9409230056081
Timeline
HR Officer
FEDISA Fashion School
10.2025 - Current
HR Officer
Westside Trading 589 (Pty)Ltd
09.2022 - 09.2025
HR Generalist
iSON Xperiences
02.2022 - 09.2022
English Second Language Consultant
Wallstreet English
09.2018 - 08.2021
Workforce Management
Callforce TutorABC
12.2016 - 10.2018
Human Resource Assistant
Callforce TutorABC
02.2016 - 10.2018
Telemarketing agent
The Foschini group
10.2015 - 08.2016
NQF 5 - Human Resources management
Northlink College
NQF 4 - Human Resources management
Northlink College
TEFL certificate -
The TEFL University
Diploma -
City Varsity
Matric -
Boston Private
BCOM - Human Resources Management
Mancosa